Ashely Thomas
Southaven
Summary
Adept at managing high-stress situations with professionalism, I enhanced customer loyalty through empathetic service at US Bank Service Center. Skilled in email and chat communications, I also excel in data accuracy and efficient problem-solving. My ability to prioritize in fast-paced environments sets me apart, ensuring both customer satisfaction and operational excellence.
Overview
8
8
years of professional experience
Work History
Offloader
FedEx
02.2025 - Current
Crew Member
McDonald's
08.2024 - 01.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Customer Service Representative
US Bank Service Center
10.2022 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Email and Chat Executive
TTEC
01.2021 - 10.2022
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
Customer Service Representative
GMC Onstar
01.2018 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Data Entry Clerk
Stone Mountain Data Resources
12.2016 - 01.2018
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
Education -
Coahoma Community College
Clarksdale, MSAmanda Elzy High School
Greenwood, MS05.2009
Skills
-Excellent written and verbal communication skills
- Proficient in handling customer inquiries via email and chat platforms
- Strong problem-solving abilities with a focus on effective solutions
- Ability to remain calm and professional in challenging situations
- High attention to detail and accuracy in data entry
- Proficient in Microsoft Excel, Google Sheets, and other database management tools
- Strong time management skills with the ability to prioritize tasks in a fast-paced environment
- Exceptional organizational skills for maintaining efficient processes
Timeline
Offloader
FedEx
02.2025 - Current
Crew Member
McDonald's
08.2024 - 01.2025
Customer Service Representative
US Bank Service Center
10.2022 - 12.2023
Email and Chat Executive
TTEC
01.2021 - 10.2022
Customer Service Representative
GMC Onstar
01.2018 - 01.2021
Data Entry Clerk
Stone Mountain Data Resources
12.2016 - 01.2018
Education -
Coahoma Community College
Amanda Elzy High School
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