Justin C. Harris
Laurel
Summary
Customer-oriented General Manager with multiple years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
16
16
years of professional experience
Work History
General Manager
Spartan Homes
Meridian, MS
06.2021 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
Corporate Sales
KLX Energy
09.2017 - 06.2021
- Negotiate concessions for problem jobs,troubleshoot issues in the field
- Constantly develop knowledge in product offerings - Negotiate customer contracts
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Increased sales volume and expanded product line to new customers.
Account Manager
Baker Hughes,Inc
01.2016 - 09.2017
- Handle customer accounts,prepare quotes for jobs,completions,fishing,thru tubing motors
- Communicate with customers,set margin goals per customers, and maintain relationships.
- Negotiate concessions for problem jobs,troubleshoot issues in the field
- Constantly develop knowledge in product offerings
- Negotiate customer contracts
- Received North American Sales Award (1of 3 Given in North America Company Wide)
Operations Manager
Baker Hughes,Inc
07.2015 - 06.2016
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Negotiate concessions for problem jobs, troubleshoot issues in the field.
- Maintained a Perfect HSE Record for each Product Line
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Increased profit by streamlining operations.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
Operations Coordinator
Baker Hughes,Inc
11.2014 - 07.2015
- Handled customer accounts, prepared tickets for upcoming and ongoing jobs. Also checked them for accuracy before final corporate billing.
- Provided direction and guidance to internal teams in order to achieve targets.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Worked with vendors to make purchases and reconcile invoices.
- Prepared annual budgets with controls to prevent overages.
Operations Coordinator
Baker Hughes,Inc
Mountian Top, PA
04.2013 - 11.2014
- Provided direction and guidance to internal teams in order to achieve targets.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Tracked company equipment, tools and technology to manage inventory.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Managed internal operational standards and productivity targets.
Equipment and Inventory Specialist
Baker Hughes,Inc
Laurel, MS
03.2007 - 04.2013
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Troubleshot equipment failures and remedied problems to restore functionality.
- Maintained documentation of equipment maintenance tasks, new installations and repair procedures.
- Understood and read technical manuals and blueprints.
Education
No Degree - Accounting And Business Management
Jones County Junior College
Ellisville, MS05.2002
High School Diploma -
Stringer High School
Stringer05.2000
Skills
- Problem Resolution
- Profit and Loss Accountability
- Operations Management
- Matrix Management
- Product Analysis
- Team Leadership
- Sales Expertise
- Market Growth
Timeline
General Manager
Spartan Homes
06.2021 - Current
Corporate Sales
KLX Energy
09.2017 - 06.2021
Account Manager
Baker Hughes,Inc
01.2016 - 09.2017
Operations Manager
Baker Hughes,Inc
07.2015 - 06.2016
Operations Coordinator
Baker Hughes,Inc
11.2014 - 07.2015
Operations Coordinator
Baker Hughes,Inc
04.2013 - 11.2014
Equipment and Inventory Specialist
Baker Hughes,Inc
03.2007 - 04.2013
No Degree - Accounting And Business Management
Jones County Junior College
High School Diploma -
Stringer High School