Kadasia Newsome

• Provided empathetic support to patients, enhancing their experience and fostering trust in healthcare services.
• Streamlined appointment scheduling processes, leading to reduced wait times and improved patient satisfaction scores.
• Coordinated with medical staff to resolve patient inquiries promptly, ensuring seamless communication and service delivery.
• Developed a patient follow-up protocol, increasing engagement and promoting adherence to treatment plans.

• Collaborated with team members to ensure accurate data entry, contributing to a seamless workflow and enhancing overall departmental efficiency.
• Executed high-volume data entry tasks, achieving substantial improvements in processing speed and accuracy, which led to timely project completions.

* Maintained precise records and performed regular audits, ensuring data integrity and compliance with organizational standards.

• Analyzed data discrepancies and implemented corrective measures, resulting in marked gains in data quality and reduced error rates.

• Keeping customer satisfaction by implementing forward-thinking strategies that focused on meeting their needs and resolving their issues.
• Resolved customer inquiries with a 95% satisfaction rate, enhancing client loyalty and driving repeat business.
• Streamlined complaint resolution processes, reducing response time by 30%, leading to improved customer retention.
• Enhanced customer engagement by implementing proactive communication strategies, resulting in measurable improvements in satisfaction scores.