Summary
Overview
Work History
Education
Timeline
Generic

Kadejshah Cummings

Biloxi,MS

Summary

Customer-focused sales and service professional with experience in telecommunications, fraud prevention, and technical support. Skilled in consultative selling, problem resolution, and meeting performance goals while delivering high-quality customer experiences.


Overview

5
5
years of professional experience

Work History

Inside Sales Representative

AT&T
01.2024 - 09.2025
  • Engaged customers via phone to assess needs and recommend AT&T products and services.
  • Identified upselling and cross-selling opportunities to increase revenue and retention.
  • Met or exceeded individual and team sales targets while maintaining customer satisfaction.
  • Processed orders, upgrades, and service changes accurately using CRM systems.
  • Resolved customer issues professionally, turning challenges into retention opportunities.

Fraud Detection Representative

PSCU
09.2022 - 10.2023
  • Handled inbound and outbound calls regarding account security, fraud alerts, and disputes.
  • Analyzed suspicious activity and supported fraud prevention efforts.
  • Provided empathetic, professional service while educating customers on account safety.

Technical Support Representative

Kelly Connect
08.2020 - 08.2022
  • Delivered real-time technical support through live chat.
  • Guided customers through troubleshooting steps clearly and efficiently.
  • Escalated complex issues appropriately to ensure timely resolution.

Education

High School Diploma -

Benjamin Banneker High School
College Park, GA
05.2015

Timeline

Inside Sales Representative

AT&T
01.2024 - 09.2025

Fraud Detection Representative

PSCU
09.2022 - 10.2023

Technical Support Representative

Kelly Connect
08.2020 - 08.2022

High School Diploma -

Benjamin Banneker High School
Kadejshah Cummings