Kaden James
Southaven
Summary
Seasoned Automotive Technician with solid background in vehicle repair and maintenance. Possess strong diagnostic skills, adept at troubleshooting complex mechanical issues while ensuring quality customer service. Demonstrated abilities in team leadership, task management, and effective communication. Previous roles have seen significant improvements in efficiency and customer satisfaction rates due to innovative problem-solving strategies and a commitment to continuous professional development.
Overview
16
16
years of professional experience
2012
2012
years of post-secondary education
Work History
Automotive Technician
Darby’s Tire & Automotive
Olive Branch
06.2020 - Current
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance services including oil changes and tire rotations.
- Assisted customers with service recommendations and repair options.
- Customer service and sales with high close rates and little to no comebacks
- Collaborated with team members to streamline workshop processes and efficiency.
- Maintained clean and organized work area to promote safety standards.
- Documented all repairs accurately in the service management system.
- Educated customers on vehicle care and maintenance best practices.
- Maintained a clean working environment at all times.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Attended technical training courses when available to increase knowledge base.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
- Provided accurate estimates of repair times to customers prior to work being performed.
- Kept detailed records of repairs, labor involved and parts used.
- Cooperated with other technicians from different disciplines to achieve optimal integration.
Automotive Technician
Chapmans Auto
Bartlett
10.2019 - 06.2020
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance services including oil changes and tire rotations.
- Assisted customers with service recommendations and repair options.
Automotive Technician
CarMax
Bartlett
03.2019 - 10.2019
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance services including oil changes and tire rotations.
- Assisted customers with service recommendations and repair options.
Route Manager and Sales Associate
Herbi Systems
Bartlett
03.2009 - 08.2018
- Coordinated daily route schedules for efficient delivery operations.
- Managed team communication to ensure timely responses and issue resolution.
- Oversaw vehicle maintenance and inspections to support safety standards.
- Customer service and satisfaction.
- Understanding customer complaints and reconciling customer issues in a timely manner
Education
Gateway Christians Schools
Memphis , TnSkills
- Customer service
- Sales and services
- Relaying complex terminology to customers
- Reconciling customer complaints
Timeline
Automotive Technician
Darby’s Tire & Automotive
06.2020 - Current
Automotive Technician
Chapmans Auto
10.2019 - 06.2020
Automotive Technician
CarMax
03.2019 - 10.2019
Route Manager and Sales Associate
Herbi Systems
03.2009 - 08.2018
Gateway Christians Schools
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