Kaitlin Strader
US Navy Reserves
Long Beach,MS
1
Certification
12
years of professional experience
Experienced HELOC Document Specialist II with Hancock Whitney Bank with 3+ years of experience in home equity lending and mortgage operations, supported by 5+ years in loan processing and financial services. Skilled in reviewing and coordinating appraisals, title work, flood certificates, insurance, payoffs, and title clearance. Experienced in resolving complex title issues and working with title companies, internal teams, and closers to ensure accurate, compliant, and timely loan closings.
Former U.S. Navy Utilitiesman (UT) with active-duty and Reserve experience. Currently serving as an Assistant Leading Petty Officer (ALPO), providing leadership and oversight to 27 sailors. Holds a Bachelor of Science in Legal Studies and an active security clearance. Detail-oriented, adaptable, and motivated with strong leadership, problem-solving, and organizational skills.
Work History
Document Specialist II
3 Years 2 Months- Process and manage home equity line of credit and home equity loan documentation from processing through closing.
- Coordinate required third-party services, including appraisals, title work, flood certificates, and homeowners insurance updates.
- Order and review third-party documentation to ensure loan requirements are satisfied and files are complete.
- Review title documentation and work directly with title companies to resolve title issues that may prevent or delay closing.
- Research and assist with clearing old liens, judgments, outstanding payoffs, and other title exceptions.
- Coordinate payoff information and documentation to ensure outstanding obligations are properly addressed prior to closing.
- Work closely with loan closers to ensure files are complete, accurate, and ready for closing.
- Communicate with internal departments, title companies, vendors, and other stakeholders to resolve outstanding loan conditions.
- Monitor loan files and outstanding requirements while managing multiple transactions and deadlines simultaneously.
- Review loan documentation for accuracy, completeness, and adherence to established procedures.
- Identify potential issues early in the process and coordinate appropriate solutions to minimize closing delays.
- Utilize banking and loan-processing systems including nCino, LaserPro, HOST/TSSO, Info Access, and CMS.
- Utilize Microsoft Excel and Outlook for reporting, organization, communication, and daily workflow management.
- Provide professional and timely service while handling sensitive financial and customer information.
- Adapt to changing procedures, technology, and regulatory requirements within a financial-services environment.
Utilitiesmen
6 Years 8 Months- Serve as an Assistant Leading Petty Officer responsible for 27 sailors.
- Provide leadership, mentorship, training, and professional development to junior personnel.
- Coordinate daily operations and ensure assigned personnel understand and accomplish mission requirements.
- Maintain accountability, organization, and readiness of assigned sailors.
- Delegate responsibilities and monitor performance to ensure operational objectives are met.
- Assist leadership with personnel management, training requirements, evaluations, and administrative responsibilities.
- Develop and maintain strong working relationships across diverse teams.
- Make sound decisions in high-pressure and time-sensitive environments.
- Hold team members accountable while providing mentorship and support for professional growth.
- Balance competing priorities while maintaining mission readiness and personnel development.
Loss Mitigation Specialist
7 Months- Assisted with pre-foreclosure mortgage accounts and worked with clients experiencing difficulty bringing mortgage payments current.
- Conducted and coordinated repayment/payment plan options designed to assist eligible clients in bringing delinquent mortgage accounts current.
- Communicated with clients regarding account status, payment requirements, and available options.
- Worked with DMI and internal mortgage operations to assist with account resolution and documentation.
- Maintained accuracy and confidentiality when handling sensitive financial and customer information.
- Demonstrated empathy and professionalism when communicating with clients experiencing financial hardship.
- Managed multiple accounts while maintaining attention to detail and established deadlines.
Legal Assistant
7 Months- Conducted legal research to support case preparation and documentation.
- Drafted and proofread legal documents, ensuring accuracy and compliance with regulations.
- Managed case files and maintained organized records for easy access by attorneys.
- Coordinated communications between clients and attorneys, enhancing client relations.
- Legal Assistant for a fast-paced Collection Law Firm.
- Processed E-filing, filing, and coding for the state of Maryland with Complaints, Summons of Renewals, Wage and Bank Garnishments, Writ of Summons, all motions, Line of Dismissals, Line of Satisfaction, Stipulation Agreements, Strikes, Notice of Discovery, Foreign Judgment, Business Records at trail, etc.
- Managing Outlook Inbox for incoming Writ of Summons and E-filing receipts.
- Had excellent communication with the courts. Working in a fast-paced Law firm with little to no discrepancies due to having strong attention to detail with the ability to multitask.
- Managing Calendar, Arranging Conferences, Meeting and other official events.
Utilitiesmen
5 Years- Served honorably as an active-duty Utilitiesman (UT) supporting Navy operations.
- Performed technical, maintenance, and operational responsibilities in demanding environments.
- Worked effectively as part of multidisciplinary teams while maintaining strict safety and procedural standards.
- Demonstrated strong attention to detail and adherence to established policies and procedures.
- Developed strong problem-solving, troubleshooting, leadership, and communication skills.
- Assisted in installation and maintenance of plumbing systems and HVAC units. Supported team efforts in troubleshooting and repairing heating, ventilation, and air conditioning systems. Participated in routine inspections to ensure optimal functioning of plumbing and HVAC systems.
Education
Bachelor of Science - Legal Studies
Skills
Professional Development: Motivated to learn new skills
expand knowledge
and take on additional responsibilities to continue advancing professionally.
Confidentiality: Experienced handling sensitive financial
customer
personnel
and government information.
Adaptability: Proven ability to learn new systems
procedures
and responsibilities quickly while continuing to improve existing skills.
Communication: Comfortable communicating with clients
title companies
vendors
closers
internal departments
and military personnel.
Attention to Detail: Experienced in reviewing financial
title
insurance
appraisal
and loan documentation where accuracy is critical.
Problem Solving: Skilled at identifying problems
researching solutions
coordinating with appropriate parties
and following issues through to resolution.
Leadership: Experienced military leader currently responsible for the oversight and development of 27 sailors.
LEADERSHIP & PROFESSIONAL STRENGTHS
Microsoft Office:Microsoft Excel | Microsoft Outlook
Banking & Loan Systems:NCino | LaserPro | HOST/TSSO | Info Access | CMS
Professional Development: Motivated to learn new skills
expand knowledge
and take on additional responsibilities to continue advancing professionally.
Log updating
Document control
Proofreading expertise
Multitasking efficiency
Teamwork orientation
Recordkeeping skills
Data logging
Invoicing support
Records management
Compliance controls
Quality management
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Accomplishments
National Honor Society of Leadership and Success
Certification
Secret Security Clearance
Timeline
Document Specialist II
Hancock Whitney Bank
06.2023 - CurrentRead More
Loss Mitigation Specialist
Hancock Whitney Bank
11.2022 - 06.2023Read More
Legal Assistant
Glasser and Glasser
12.2020 - 07.2021Read More
Utilitiesmen
US Navy Reserves
12.2019 - CurrentRead More
Utilitiesmen
US Navy Seabees
12.2014 - 12.2019Read More
American Military University
Bachelor of Science from Legal Studies
Read More