Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn Johnson

Horn Lake

Summary

Motivated and dependable entry-level professional with proven leadership experience in a fast-paced customer service environment. Strong background in team leadership, cash handling, data entry, and customer support. Recognized for reliability, accuracy, and the ability to work efficiently under pressure. Seeking an opportunity to continue professional growth while contributing strong organizational, communication, and teamwork skills.

Overview

3
3
years of professional experience

Work History

Team Lead

Chick-fil-A
Southaven
10.2022 - Current
  • Lead and support team members during high-volume shifts to ensure smooth daily operations
  • Provide consistent, high-quality customer service in a fast-paced environment
  • Assist in training and mentoring new employees on company procedures and service standards
  • Accurately handle cash transactions, balancing registers and following financial policies
  • Perform basic data entry tasks related to orders, scheduling, and operational tracking
  • Resolve customer concerns professionally to maintain customer satisfaction
  • Recognized as Employee of the Month (2023) for outstanding performance

Promoted to Team Lead (2025) based on leadership ability, reliability, and job performance

Education

Associate of Applied Science -

Northwest Mississippi Community College
Senatobia, MS
05-2023

Skills

  • Customer Service
  • Team Leadership
  • Cash Handling
  • Data Entry
  • Problem Solving
  • Time Management
  • Microsoft Office
  • Verbal & Written Communication

English (Fluent)

Timeline

Team Lead

Chick-fil-A
10.2022 - Current

Associate of Applied Science -

Northwest Mississippi Community College
Kaitlyn Johnson