Kala Hankins
Amory,MS
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Resourceful, offering a history of success coordinating and monitoring operations across various departments. Highly committed with hardworking mentality to maintain quality of services. Detail-oriented team player with a strong ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ophthalmic Scribe/Patient Technician
Total Eye Care
03.2024 - Current
- Assisted in diagnosing eye conditions with precise recording of visual acuity measurements and diagnostic tests.
- Served as a valuable resource for new staff members, providing training and mentorship in ophthalmic scribe duties and responsibilities.
- Aided in surgical preparation, gathering necessary instruments and equipment for efficient use during ocular procedures.
- Contributed to a positive patient experience, providing compassionate assistance during eye examinations and answering questions as needed.
- Facilitated timely treatment plans by promptly transcribing doctors'' orders for medication prescriptions and referrals.
- Managed inventory levels effectively, ensuring that all necessary supplies were consistently available for optimal clinic operations.
- Maintained patient confidentiality through diligent adherence to HIPAA regulations while handling sensitive information.
- Improved patient care by accurately documenting medical histories and examination findings.
- Maintained a high standard of professionalism, consistently exhibiting excellent organizational skills and attention to detail in all aspects of the role.
- Demonstrated exceptional multitasking abilities by simultaneously handling patient care, documentation, and administrative tasks.
Client Service Liaison
The Essel Center for Perceptual Development
09.2023 - 03.2024
- Developed client relationships with consistent follow-ups, ensuring long-term business retention.
- Organized regular team meetings for continuous improvement of service quality and team performance.
- Handled sensitive client information with discretion and strict adherence to confidentiality protocols, ensuring trust and confidence in our services.
- Achieved high levels of customer satisfaction through proactive communication and timely issue resolution.
- Enhanced client satisfaction by promptly addressing inquiries and resolving concerns.
Director of Client Services
The Baulch Center
02.2023 - 09.2023
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Trained, led and developed client services team and instilled knowledge and skills to execute business strategies and deliver maximum customer satisfaction to maintain profitability.
Director of Client Services
Autism Center Of North Ms
01.2022 - 02.2023
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Managed existing and developed new client relationships, identifying risk and growth opportunities.
- Developed customizable reporting tools and dashboards to generate client, revenue and internal intelligence reports.
Office Manager / Nurse Assistant
Express Care West
08.2021 - 01.2022
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Recorded expenses and maintained accounting records.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
- Practiced triage in full waiting rooms by prioritizing treatment of most critically ill and injured.
Education
Itawamba Community College
Fulton, MSHatley High School
Amory, MS05.2017
Skills
- Excellent Attention to Detail
- Inspirational Leadership
- Creative Thinking
- Recruiting and Hiring
- Consistent Follow Through
- Emotional and Social Support
- Privacy and Confidentiality
- Telephone Skills
- Office Administration
- Time Management
Certification
Certified Paraoptometric (CPO)
Ophthalmic Scribe Certification (OSC)
Timeline
Ophthalmic Scribe/Patient Technician
Total Eye Care
03.2024 - Current
Client Service Liaison
The Essel Center for Perceptual Development
09.2023 - 03.2024
Director of Client Services
The Baulch Center
02.2023 - 09.2023
Director of Client Services
Autism Center Of North Ms
01.2022 - 02.2023
Office Manager / Nurse Assistant
Express Care West
08.2021 - 01.2022
Itawamba Community College
Hatley High School
Certified Paraoptometric (CPO)
Ophthalmic Scribe Certification (OSC)
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