Open To Work
Kala Stults
Amory
Summary
Customer-focused individual with a passion for delivering exceptional service. Committed to improving customer satisfaction and driving positive outcomes. Desire to take on new challenges and learn.
Overview
17
17
years of professional experience
2001
2001
years of post-secondary education
Work History
Fanigeer
Bull Dog Suites Mississippi State University
Mississippi State
07.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address any issues.
- Serves as a hospitality ambassador to hold the G.O.L.D. standards.
- Monitor suites and premium areas assisting with any and all needs.
- Help maintain a clean and family environment.
- Serves as a goodwill ambassador to suite holders and their guests.
- Monitor area for correct ticket and pass into premium areas.
- Help maintain a clean and safe area for all guests.
- Handles any request in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
Teller
Monroe County Electric Power Association
Amory
12.2022 - Current
- Processed customer transactions efficiently.
- Assisted customers with account inquiries and service requests.
- Maintained cash drawer balance and reconciled discrepancies daily
- Handle daily financial responsibilities related to utility services.
- Administrative tasks such as customer information issues receipts processing night deposit and mail assists with general clerical duties handling documentation outages and complaints.
- Informed customers about our services budget billing payment options and savings programs.
- Help members with account related needs.
- Handled customer complaints with professionalism and care.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained confidentiality of all customer records and information according to company policies.
- Built and maintained client relationships through quality, personalized interactions.
- Verified customers' identification to ensure compliance with laws and regulations.
- Explained account information to customers in detail as needed.
- Delivered exceptional service to customers in person or over telephone.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Followed up on requests from customers in a timely manner.
- Assisted customers in opening new accounts and completing required paperwork.
- Directed specific questions to appropriate branch personnel.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Maintained accurate records of all transactions and customer interactions.
- Identified transaction errors when debits and credits did not balance.
- Resolved problems or discrepancies concerning customers' accounts.
Quality Control Supervisor/Warehouse Supervisor
Lane Furniture
Wrens
01.2009 - 11.2022
- Supervised quality inspections on furniture production lines and Case good products.
- Trained staff on quality control procedures and standards.
- Developed and implemented inspection protocols for product evaluations.
- Collaborated with production teams to address quality issues promptly.
- Maintained records of inspection results and compliance reports.
- Conducted regular audits to ensure adherence to safety regulations.
- Facilitated communication between departments regarding quality concerns.
- Implemented corrective actions based on inspection findings and feedback.
- Conducted inspections with quality control team members.
- Investigated customer complaints and initiated corrective action plans.
- Initiated and implemented standards and methods for inspection, testing and evaluation.
- Evaluated performance of Quality Control personnel, identified training needs, provided feedback, and recommended improvements.
- Generated detailed and accurate inspection and testing reports according to current good manufacturing practices.
- Developed and implemented Quality Control procedures to ensure product reliability.
- Ensured that safety protocols were followed during all testing procedures.
- Participated in internal audits as well as third-party vendor audits.
- Documented all inspection results in the company database system.
- Maintained current knowledge of industry standards related to quality assurance.
- Collaborated with other departments to identify areas for improvement in processes or products.
- Monitored process control systems to maintain optimal conditions for production runs.
- Trained new employees on proper use of inspection tools and techniques.
- Provided guidance and technical support to production staff regarding quality issues.
- Conducted root cause analysis for non-conformances and reported findings.
- Ensured compliance with all applicable standards and regulations.
- Checked calibration certificates and administered system to keep instrumentation accuracy compliant with known standards.
- Implemented continuous improvement initiatives aimed at improving overall product quality.
- Tracked key performance indicators and anticipated and corrected trends that compromised achievement of targets.
- Assisted in the development of new products by providing input on potential design flaws or weaknesses.
- Scheduled priorities, equipment, workstations and staff members to meet goals on time.
- Audited production floor and monitored metrics, verified adherence to standard work instructions and corrected deficiencies.
- Prepared monthly reports on Quality Control activities for management review.
- Reviewed and analyzed sterile load processing, device history records and product release activities.
- Conferred with management and subordinates to resolve problems or complaints.
- Observed and monitored utilization of equipment.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Recommended opportunities for growth and advancement to motivate employees.
- Identified needs of customers promptly and efficiently.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Ordered parts kept inventory of parts and handled customer service parts orders and shipping.
- Managed quality inspections of all shipping and unloading.
- Worked with over seas vendors with casegood products in Mylasia Vietnam China.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Supervised daily warehouse operations and ensured team adherence to safety protocols.
- Coordinated inventory management, including receiving, storing, and distributing products.
- Trained staff on equipment use and best practices for efficient workflow.
- Managed shipping schedules and ensured timely dispatch of customer orders.
- Oversaw quality control processes to maintain product standards throughout the warehouse.
- Implemented process improvements to enhance operational efficiency and reduce waste.
- Communicated effectively with cross-functional teams to streamline operations and resolve issues.
- Maintained accurate records of inventory levels and assisted in audits as needed.
- Supervised loading and unloading of materials from incoming trucks.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Maintained and updated inventory records accurately.
- Generated warehouse shipping documents, packing lists and invoices.
- Addressed any problems that may arise during day-to-day operations in a timely manner.
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Provided leadership to motivate staff members to achieve performance goals.
- Coordinated with other departments to ensure smooth flow of materials.
- Managed daily cycle counts to maintain accurate inventory levels at all times.
- Created strategies for improving operational efficiencies in the warehouse.
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
- Resolved customer inquiries regarding order status or delivery issues promptly.
- Developed plans for reorganizing storage areas as necessary based on product volume changes.
- Established and maintained good relations with customers, vendors, and transport companies.
- Assisted with scheduling shipments and deliveries according to customer requirements.
- Collected stock location orders and printed requests to maintain inventory control.
- Performed regular inspections of equipment, facilities, and personnel safety practices.
- Enforced strict safety procedures and protocols through successful management of warehouse team members.
- Satisfied reporting requirements with timely and accurate logging of daily activities.
- Enforced company policies related to employee conduct in the workplace.
- Evaluated procedures, making corrections and changes to reduce safety issues and meet compliance.
- Employed first-in-first-out protocols to reduce waste.
- Coordinated with transportation companies for timely delivery of goods.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
- Managed the disposal of surplus, damaged, or obsolete inventory in accordance with company policies.
- Monitored workers and reviewed completed work for proper performance.
- Checked loaded materials compared to work orders for correctness.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Completed or assisted with difficult or skilled tasks.
- Presented and explained work orders to team.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Reported employee time, job expenses and inspections results in work records.
- Informed upper management or department heads of items loaded or problems encountered.
- Held staff meetings to share project information and address specific issues.
- Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.
Education
Hatley High School
Amory, MSSome College (No Degree) - Elementary School Teaching
Northeast Mississippi Community College
Booneville, MSSome College (No Degree) - Business Administration and Management
Itawamba Community College
Fulton, MSSkills
- Quality control
- Inventory management
- Administrative tasks
- Team collaboration
- Process improvement
- Safety compliance
- Conflict resolution
- OSHA training
- Effective communication
- Problem solving
- Time management
- Operational efficiency
- Computer skills
- Multitasking
- Clerical support
- Troubleshooting
- Good Telephone Etiquette
- First Aid/CPR
- Quality assurance
- Customer service
- Cash handling
- Client relationship management
- Compliance adherence
- Employee training
- Safety protocols
- Performance evaluation
- Organizational skills
- Microsoft office
- Communication
- Self-Directed
Prior work experience
Cashier
Waitress
Pre school teacher
References
- Denise Welch (662) is 315-7049
- Dylan Owen’s (501) 626-1386
- Barry Rowland (662) 315-5010
Work Preference
Job Search Status
Open to workSalary Range
$45000/yr - $200000/yrTimeline
Fanigeer
Bull Dog Suites Mississippi State University
07.2023 - Current
Teller
Monroe County Electric Power Association
12.2022 - Current
Quality Control Supervisor/Warehouse Supervisor
Lane Furniture
01.2009 - 11.2022
Hatley High School
Some College (No Degree) - Elementary School Teaching
Northeast Mississippi Community College
Some College (No Degree) - Business Administration and Management
Itawamba Community College