Kamron Wright
Tremont
Summary
At Walmart, as a Service Desk Technician, I spearheaded the mentoring of junior staff and crafted vital knowledge base articles, enhancing team efficiency and client service speed. Expert in ticketing systems and renowned for exceptional customer service, I consistently stayed abreast of technological advancements, ensuring top-tier support and minimizing disruptions through proactive after-hours assistance.
Overview
5
5
years of professional experience
Work History
Service Desk Technician
Walmart
05.2020 - 03.2025
- Mentored junior technicians by sharing knowledge and best practices, fostering a collaborative work environment within the team.
- Developed knowledge base articles for common issues, enabling faster resolutions for endusers.
- Created comprehensive documentation of processes and procedures to aid in training new technicians.
- Provided excellent after-hours support when necessary to address critical incidents, minimizing potential disruptions for clients.
- Kept up-to-date with industry trends, best practices, and emerging technologies to ensure the highest level of service provision for clients.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05.2021
Skills
- Ticketing system
- Remote support
- Software installation
- Network connectivity
- Customer Service
- Appointment Scheduling
Timeline
Service Desk Technician
Walmart
05.2020 - 03.2025
High School Diploma -
Penn Foster Career School
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