Kamryn Ford
Greenville, MS
Summary
Customer Experience Specialist with a strong background in customer service, claims processing, and administrative support. Experienced in managing high-volume customer interactions across phone, email, and chat channels while resolving concerns with professionalism and efficiency. Skilled in data entry, troubleshooting, claims resolution, documentation, and delivering exceptional customer experiences in fast-paced remote and office environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Maximus
Greenvile, MS
01.2024 - Current
- Managed 60-80 inbound calls daily while resolving customer concerns professionally.
- Maintained company performance standards including efficiency and service quality.
- Provided accurate information and issue resolution in a high-volume environment.
Claims Specialist
Affinity Health Plan
Greenville, MS
02.2020 - 03.2023
- Investigated and resolved claim discrepancies and provider/customer inquiries.
- Maintained productivity and quality benchmarks while supporting healthcare claims operations.
- Accurately documented claims information and resolution details.
Administrative Assistant
Einstein College of Medicine
Greenville, MS
08.2015 - 12.2020
- Manage 60+ daily administrative tasks including scheduling, email correspondence, and data entry.
- Serve as a primary point of contact by responding to inquiries and directing concerns appropriately.
- Maintain accurate documentation and support office operations in a fast-paced environment.
Education
Bachelor of Science - Psychology
The College of Saint Rose
Albany, NYSkills
- Customer Support (Phone, Email, & Chat)
- Administrative Support
- Customer Issue Resolution
- Microsoft Office Suite
- Email Correspondence
- Problem Solving
- Time Management
- Team Collaboration
- Claims Processing
- Data Entry & Documentation
- Windows System
- Scheduling & Calender Management
Certification
Medical Assistant Certification- Grant Allied Healthcare & Training Institute
Timeline
Customer Support Specialist
Maximus
01.2024 - Current
Claims Specialist
Affinity Health Plan
02.2020 - 03.2023
Administrative Assistant
Einstein College of Medicine
08.2015 - 12.2020
Bachelor of Science - Psychology
The College of Saint Rose