Kanequa Brown
Newton
Summary
Adept at blending exceptional customer service skills with top-notch expertise in HIPAA compliance, I excelled in fast-paced environments at EMCC and Apple. My proactive approach in medical assistance and customer resolution led to significant improvements in patient care and customer loyalty, showcasing my ability to manage both patient scheduling and account issues effectively.
Overview
10
10
years of professional experience
Work History
Certified Medical Assistant
EMCC
05.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
Customer Service Representative
Apple
12.2020 - 03.2024
- Managed high volume calls and assisted customers with account issues.
- Handled calls efficiently and professionally to maintain customer satisfaction.
- Handled sales frequently
Customer Service Representative
Carnival Cruise Lines
02.2019 - 10.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Helped customers book vacation packages and family cruises
Customer Service Representative
AT&T
01.2015 - 12.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Newton High School
Newton Ms Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Customer service
- Accounting
Timeline
Certified Medical Assistant
EMCC
05.2024 - Current
Customer Service Representative
Apple
12.2020 - 03.2024
Customer Service Representative
Carnival Cruise Lines
02.2019 - 10.2020
Customer Service Representative
AT&T
01.2015 - 12.2018
Newton High School
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