Kanesha Parson
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality and food service industries, notably at Beau Rivage and Popeye's Chicken. Excelled in enhancing guest satisfaction and streamlining operations, demonstrating exceptional team leadership and problem-solving skills. Proven ability in housekeeping knowledge and staff supervision, significantly reducing guest complaints and improving team efficiency.
Developed skills in fast-paced hospitality setting, focusing on maintaining high standards of cleanliness and guest satisfaction. Adept at time management and efficient task execution, ensuring seamless and pleasant environment. Seeking to transition into new field, leveraging these transferable skills in dynamic workplace.
Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Meticulous team member with spirited disposition and top-notch skills in customer service. Fluent in english and available to work nights, weekends and holidays.
Overview
7
7
years of professional experience
Work History
Room Attendant
Beau Rivage
Biloxi, MS
07.2024 - 11.2024
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
Assistant Manager
Popeye's Chicken
Pascagoula, MS
01.2023 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Room Attendant
Hard Rock Hotel
Biloxi, MS
05.2018 - 11.2021
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
Education
No Degree - Certification of Medical Assistant
Blue Cliff Technical College
Gulfport, MS09-2018
High School Diploma -
Gulfport Job Corps
Gulfport, MS07-2015
Skills
- Housekeeping
- Teamwork
- Housekeeping knowledge
- Bed making proficiency
- Professional appearance
- Cleaning techniques
- Safety awareness
- Room preparation
- Hospitality industry
- Initiative-taking
- Teamwork orientation
- Work prioritization
- Guest relations
- Money handling
- Customer service
- Decision-making
- Team leadership
- Time management
- Problem-solving
- Team motivation
- Staff supervision
- Workload management
- Team building
- Employee scheduling
- Recruiting and interviewing
- Sales strategies
- Negotiation
Languages
English
Full Professional
Timeline
Room Attendant
Beau Rivage
07.2024 - 11.2024
Assistant Manager
Popeye's Chicken
01.2023 - 07.2024
Room Attendant
Hard Rock Hotel
05.2018 - 11.2021
No Degree - Certification of Medical Assistant
Blue Cliff Technical College
High School Diploma -
Gulfport Job Corps