Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kara Pettit

Houston

Summary

Customer Service Representative with extensive experience in managing inquiries and ensuring customer satisfaction. Demonstrated ability to resolve complaints with empathy and professionalism, leading to improved service delivery. Proficient in CRM systems and skilled in active listening and multitasking, contributing to efficient processes and strong customer relationships.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Tabb South Insurance
Houston
05.2020 - Current
  • Assisted customers with insurance inquiries and policy details.
  • Processed claims efficiently while maintaining accurate records.
  • Educated clients on coverage options and policy features.
  • Handled escalated customer complaints with empathy and professionalism.
  • Coordinated with underwriting teams to resolve policy issues promptly.
  • Utilized CRM software to track customer interactions and follow-ups.
  • Collaborated with agents to streamline communication and service delivery.
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
  • Provided quotes on various types of insurance policies.
  • Advised customers on available coverage options that best fit their individual needs.
  • Navigated computer system to look up customer information and update policies.
  • Greeted customers and provided prompt, courteous service.
  • Verified accuracy of customer data entered into the system.
  • Performed administrative duties such as filing, scanning, faxing, copying documents.
  • Responded promptly to emails and phone calls from customers seeking assistance.

Customer Service Representative

WWC Finance
Houston
01.2014 - 06.2017
  • Responded to inquiries regarding customer account statuses promptly and professionally.
  • Processed loan applications, payments, and contracts with accuracy and attention to detail.
  • Handled customer inquiries and complaints in a timely manner.
  • Provided customer service support to customers over the phone and by email.
  • Managed incoming cash and checks while ensuring timely bank deposits.
  • Conducted daily follow-ups on delinquent accounts to secure payments.
  • Researched delinquent customers for potential repossession of vehicles and collateral.
  • Greeted customers efficiently, facilitating a positive service experience over the phone.

Customer Service Representative

Tower loan
Houston
02.2012 - 09.2013
  • Greeted customers in person and via phone to provide assistance and information.
  • Maintained detailed records of customer interactions for future reference.
  • Developed strong relationships with customers to promote loyalty and satisfaction.
  • Conducted daily calls to solicit customer engagement and payments.
  • Managed daily delinquent account follow-ups for payment collection.
  • Oversaw cash flow management, including balancing accounts and processing bank deposits.
  • Processed loan applications, checked credit histories, and communicated results effectively.
  • Closed approved loans, submitted title applications, and organized documentation.
  • Supplied and restocked inventory to maintain operational readiness.

Education

High school or equivalent -

Houston High School
Houston, MS
01.2003

Skills

  • Customer service and care
  • Customer relationship management
  • Email management
  • QuickBooks proficiency
  • Financial management
  • Cash handling
  • Key holder experience
  • Data verification
  • Customer account management
  • Insurance policy education
  • Document filing
  • Reception duties
  • Organizational skills
  • Problem solving
  • Punctuality and reliability

References

References available upon request.

Timeline

Customer Service Representative

Tabb South Insurance
05.2020 - Current

Customer Service Representative

WWC Finance
01.2014 - 06.2017

Customer Service Representative

Tower loan
02.2012 - 09.2013

High school or equivalent -

Houston High School

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