Karesa Dillard
Tupelo
Summary
Dedicated customer service professional with strong skills in complaint resolution, active listening, and data entry. Committed to enhancing customer satisfaction and driving positive experiences.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Southwest Airlines
Memphis, TN
10.2024 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers with flight bookings, cancellations, and changes using proprietary reservation systems.
- Maintained accurate records of customer interactions and transactions for future reference and follow-up.
- Collaborated with team members to ensure seamless ticketing processes during peak travel times.
Server
Cracker Barrell Old Country Store
Saltillo, MS
01.2016 - 07.2022
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Managed multiple tables efficiently, prioritizing tasks to optimize service flow.
- Trained new servers on menu offerings and best practices for guest interactions.
- Assisted in inventory management, tracking supplies to prevent shortages and waste.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Shift Leader
Panda Express
Tupelo, MS
04.2020 - 06.2022
- Supervised daily operations, ensuring adherence to service standards and food safety regulations.
- Trained and mentored team members on customer service techniques and operational procedures.
- Managed inventory control, optimizing stock levels to reduce waste and ensure availability.
- Implemented process improvements that enhanced efficiency in food preparation and service delivery.
- Coordinated shift schedules, aligning staffing needs with peak business hours for optimal coverage.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
Shannon High School
Shannon, MSSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Customer relations
- Complaint resolution
Accomplishments
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Customer Service Representative
Southwest Airlines
10.2024 - Current
Shift Leader
Panda Express
04.2020 - 06.2022
Server
Cracker Barrell Old Country Store
01.2016 - 07.2022
High School Diploma -
Shannon High School