Karissa Floyd
Indianola,MS
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager
Byas Funeral Home
03.2021 - 12.2023
- Acquired burial permits and registered deaths with proper authorities.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
- Communicated with insurance companies to secure death benefits for payment of services.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Crew Member
McDonald's
01.2018 - 01.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment and utensils clean and sanitary.
Education
Bachelor of Science - Biological Sciences
Alcorn State University
Lorman, MS05.2020
High School Diploma -
Gentry High School
Indianola, MS05.2016
Skills
- Customer service
- Office administration
- Compassionate communication
- QuickBooks Knowledge
- Notary Public
- Billing
- Bookkeeping
- Organizational Skills
- Critical Thinking
- Venipuncture
- Patient Confidentiality
- Specimen Preparation
- Infection Control
- Computer and Microsoft Office Skills
- Basic Math Skills
- Safety Precautions and Procedures
Certification
- Phlebotomy Training
- BLS Provider
Timeline
Office Manager
Byas Funeral Home
03.2021 - 12.2023
Crew Member
McDonald's
01.2018 - 01.2021
Bachelor of Science - Biological Sciences
Alcorn State University
High School Diploma -
Gentry High School
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