Karly Wells
Ocean Springs
Summary
Professional hospitality expert with strong background in ensuring exceptional guest experiences and maintaining high service standards. Demonstrates keen ability to work collaboratively with team members and adapt to dynamic environments to achieve outstanding results. Skilled in customer service, problem-solving, and multitasking, with reliable and flexible approach to meet evolving needs. Known for positive attitude, excellent communication, and commitment to creating welcoming atmosphere.
Overview
9
9
years of professional experience
Work History
Front of House Server
Tom’s Extreme Pizzeria
12.2025 - Current
- Greeting and seating guests
- Taking food and drink orders accurately
- Handling special requests and dietary needs
- Maintaining a clean and welcoming dining area
- Collaborating with the kitchen to ensure customer satisfaction
- Assisted in training new Front of House Servers, fostering teamwork and improving overall service quality.
Front of house Employee
Pure Green
12.2023 - 12.2024
- Prepared fresh ingredients for customers
- Maintaining cleanliness and safety standards
- Educating customers on nutritional menu items
- Handling promotions and events
- Supported team members during peak hours to enhance service efficiency.
- Assisted with inventory management by tracking stock levels and placing orders.
Catering Assistant
My Michelle’s
08.2022 - 07.2023
- Provided friendly customer service to create memorable moments for guests
- Delivered catered food and supplies to facilities for on time set ups
- Maintained flexible work schedule to meet event needs
- Helped chefs prepare and present food
- Strong communication and teamwork skills
Front of House Staff Member
South Depot Taco Shop
01.2022 - 05.2022
- Established a welcoming environment by greeting each customer
- Processed customer payments and worked with a cash register
- Trained new staff on FOH procedures, customer relations, and service
- Reset by restocking low items and wiping down surfaces
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
Football Manager
University of Mississippi
08.2021 - 12.2021
- Inspected equipment and facilities for signs of wear and damage
- Worked efficiently in fast paced environments
- Distributed football equipment and gear to hundreds of players
- Cleaned and sanitized players laundry and locker room
- Coordinated logistics for team travel and accommodation arrangements for events.
Assistant Duty Manager
Gulf Hills Hotel and Conference Center
05.2017 - 07.2020
- Handled customer complaints and attempted to resolve them
- Maintained clean and well-organized production areas
- Assisted housekeeping staff with daily duties
- Strive to exceed guest expectations and deliver consistent high-quality service
Education
High School Diploma -
St Martin High School
Ocean Springs, MS05-2021
Skills
- Time Management
- Food presentation
- Memory retention
- Flexibility
- Social perceptiveness
- Guest relations
- Cleanliness
- Point of sale systems
Timeline
Front of House Server
Tom’s Extreme Pizzeria
12.2025 - Current
Front of house Employee
Pure Green
12.2023 - 12.2024
Catering Assistant
My Michelle’s
08.2022 - 07.2023
Front of House Staff Member
South Depot Taco Shop
01.2022 - 05.2022
Football Manager
University of Mississippi
08.2021 - 12.2021
Assistant Duty Manager
Gulf Hills Hotel and Conference Center
05.2017 - 07.2020
High School Diploma -
St Martin High School