Kassandra Aguilar
Ridgeland
Summary
Dynamic professional with a proven track record in customer service and cash handling, honed across roles at Cricket Wireless and other notable companies. Bilingual in Spanish and English, I excel in creating positive customer experiences and streamlining operations. My leadership in managing teams and implementing training programs has significantly enhanced efficiency and service standards.
Overview
9
9
years of professional experience
Work History
Receptionist/Cleaner Helper
Massage and Cranial Release Therapy Center LLC
11.2023 - Current
- Greet customers and direct them to the appropriate area.
- Book, change, confirm, and cancel appointments.
- Respond to calls promptly offering details about services and policies.
- Process payments, order supplies and restock and maintain office clean and tidy.
Janitorial Supervisor
Kellermeyer Bergensons Services LLC
03.2019 - 07.2022
- Sanitized toilets, sinks, showers, kitchen surfaces, and other high-traffic home fixtures.
- Worked on cleaning teams to service hotels, offices and other commercial buildings.
- Develop training programs and managed schedules for new and existing staff on proper procedures, equipment use, and safety.
- Monitored safety and infection control standards, inspected that all cleaning tasks are completed to clients specifications.
Sales Representative
Cricket Wireless
06.2016 - 02.2019
- Operate the cash register, collect payments, and make exchanges.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Met with existing customers and discuss business needs, efficiently solve complex problems and recommend optional solutions.
- Managed all sales plan activities, promotions and product launches resulting in expand revenues and branding.
- Meeting or exceeding sales quotas and targets.
Cashier
Roses
05.2015 - 06.2016
- Restocked & organized shelves merchandise, racks, and bins for optimal appearance.
- Helped customers complete purchases, locate items, and join reward programs.
- operate the cash register, collect payments, and make exchanges.
- Scan items and ensure prices are correct.
- Keep the checkout clean and tidy.
Education
High School Diploma -
Pearl High School
Pearl, MS05-2016
Skills
- Customer Service
- Cash Handling
- Bilingual (Spanish and English)
- Cleaning Experience
- Management Experience
- Positive Team Player
Timeline
Receptionist/Cleaner Helper
Massage and Cranial Release Therapy Center LLC
11.2023 - Current
Janitorial Supervisor
Kellermeyer Bergensons Services LLC
03.2019 - 07.2022
Sales Representative
Cricket Wireless
06.2016 - 02.2019
Cashier
Roses
05.2015 - 06.2016
High School Diploma -
Pearl High School
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