Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katara Jenkins

Holly Springs

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Adept at addressing patient needs with compassionate care and attention to detail. Seeking to obtain a professional career in Customer Service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Package Handler Trainer

Fedex Ground
09.2024 - Current
  • Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
  • Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
  • Collaborated with management to address specific skill gaps and tailor training programs accordingly.
  • Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
  • Evaluated employee progress through ongoing assessments, adjusting teaching methods as needed for optimal results.

Teacher

Holly Springs School District
03.2023 - 05.2024
  • Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
  • Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.

Sales Specialist

AutoZone
01.2021 - 03.2024
  • Delivered exceptional customer service, addressing concerns and resolving issues promptly.
  • Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
  • Responded to inquiries from callers seeking information.
  • Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.

Certified Nursing Assistant

Great Oak Rehabilitation
08.2018 - 01.2021
  • Streamlined appointment scheduling for improved clinic flow and reduced wait times.
  • Increased efficiency in handling phone calls, directing them to appropriate personnel as needed.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.

Education

High School Diploma -

Holly Springs High School
Holly Springs, MS
05.2018

Skills

  • Account Management
  • Data Entry
  • Call Management
  • Direct Patient Care
  • Sales Experience
  • Time Management
  • Education
  • Leadership
  • Training

Certification

  • CNA - Certified Nursing Assistant

Timeline

Package Handler Trainer

Fedex Ground
09.2024 - Current

Teacher

Holly Springs School District
03.2023 - 05.2024

Sales Specialist

AutoZone
01.2021 - 03.2024

Certified Nursing Assistant

Great Oak Rehabilitation
08.2018 - 01.2021

High School Diploma -

Holly Springs High School

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Katara Jenkins