Katelyn Hensiek
Picayune
Summary
Dynamic and dependable, I excel in fostering customer loyalty through outstanding service and resolving complaints swiftly. Adept at multitasking and teamwork, my quick thinking and problem-solving skills ensure a productive and collaborative work environment.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
01.2021 - 07.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace for optimal productivity and safety.
Service Worker
McDonald's
08.2019 - 03.2020
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Identified potential safety hazards through routine checks of supplies, equipment and environment.
- Maintained an organized workspace, ensuring easy access to necessary tools and supplies for efficient task completion.
- Utilized problem-solving skills to address complex customer needs effectively.
Education
Bachelor of Arts - Psychology
University of Mississippi
Oxford, MS12-2023
Skills
- Friendly and outgoing
- Quick Thinking Abilities
- Problem-Solving
- Teamwork and Collaboration
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
Timeline
Barista
Starbucks
01.2021 - 07.2024
Service Worker
McDonald's
08.2019 - 03.2020
Bachelor of Arts - Psychology
University of Mississippi
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