Katherine Juarez Alvarez
Gulfport
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Insulator
Ingalls Shipbuilding
05.2024 - 01.2025
- Hand Tools
- Caulking
- Confined Spaces
- Tapping
Customer Service Representative
Balto health
09.2022 - 03.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Conducted regular follow-up calls with customers after resolving their issues.
Package Operator
GCP laboratories
11.2021 - 03.2022
- Communicated regularly with supervisors regarding operational issues or concerns.
- Followed company procedures when handling hazardous material shipments.
- Reported any damaged items or incorrect shipments immediately upon discovery.
1st Class Insulator
Jamestown
01.2021 - 08.2021
- Installed insulation materials to maintain building energy efficiency.
- Applied insulation to pipes and ductwork for thermal protection.
- Used hand tools and equipment to install insulation materials safely.
- Inspected work areas for safety compliance, ensuring adherence to regulations.
Education
High School Diploma -
New World High School
Bronx, NY06-2017
Skills
- Product Knowledge
- Complaint resolution
- Data Entry
- Consultative Sales
- Appointment Scheduling
- Follow-up skills
Languages
Spanish
Native or Bilingual
Timeline
Insulator
Ingalls Shipbuilding
05.2024 - 01.2025
Customer Service Representative
Balto health
09.2022 - 03.2024
Package Operator
GCP laboratories
11.2021 - 03.2022
1st Class Insulator
Jamestown
01.2021 - 08.2021
High School Diploma -
New World High School
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