Katherine Thompson
Jackson
Summary
To obtain a position with a progressive company that will utilize my skills and experience
Overview
23
23
years of professional experience
Work History
Prepared Foods Associate
Sam's Club
Madison
10.2023 - Current
- Coordinated multiple tasks during peak hours to ensure timely food preparation and service
- Ensured compliance with company policies on portion sizes, presentation standards, and packaging requirements for prepared foods
- Delivered exceptional customer service by responding to inquiries about ingredients, allergens, and product availability
CSA - Customer Service Associate
Amazon
Remote
08.2022 - 01.2023
- Interacts with customers to provide information in response to inquiries about processes, products, or services; handle and resolve complaints; or refer complex matters to professional or managerial staff
- Handled billing issues and order inquiries
- Managed customer accounts
- Handled emails, inbound calls, and outbound calls
- Kept records of customer complaints
- Interacted with customers through live chat
- Assisted customers with questions
- Processed orders, refunds and customer transactions
- Assisted customers with a warm and professional attitude
AP Customer Specialist
Wal-Mart
Ridgeland
02.2018 - 05.2022
- Greet customers upon entrance and exit
- Check receipts where appropriate
- Assists with returns
- Helps keep entrances clean and safe
Customer Service Representative
Xerox
Madison
06.2015 - 10.2016
- Assist customers with payments and inquiries
- Advise customers on benefits for current and future plans
- Transfer calls to designated department
Cashier
Wal-Mart
Madison
10.2012 - 06.2014
- Greet customers upon entrance and exit
- Assist customers with sales and various needs
- Advise customers on purchases and provide excellent customer service
- Calculate total payments received during a time period, and reconcile this with total sales
Administrative Assistant
Neighborhood Insurance
Ridgeland
09.2006 - 02.2012
- Created and maintained client profiles
- Responsible for billing and collecting payments from clients and employees
- Accurately filed insurance claims for clients
- Answered and transferred calls to and from designated areas
Juvenile Care Worker
Oakley Training School
Raymond
06.2008 - 03.2009
- Performed security checks in 30 minute intervals
- Secure and protect teens
- Dispatched calls to designated personnel
- Transferred teens to and from designated area
Cashier/ Customer Service Representative
Best Buy
Jackson
02.2008 - 10.2008
- Assist customers with inquiries, merchandise, and concerns
- Received cash, checks, and completed credit-card transactions from customers and employees
- Compared totals on cash registers with amount of currency in register to verify balance
- Counted money to verify amounts
Food Service Worker
UMMC, The University of Mississippi Medical Center
Jackson
08.2003 - 08.2004
- Distributed and served meals, beverages, and snacks to ensure customer satisfaction.
- Prepared dining areas and set up serving lines to facilitate efficient meal service.
- Ensured cleanliness of food preparation areas for safe food handling.
- Clean and sterilize dishes, kitchen utensils, and equipment.
Education
Associate of Applied Science - Criminal Justice
Virginia College
Jackson, MSSkills
- Customer service
- Sales
- Cash handling
- Live chat
- Microsoft Excel
- Microsoft Word
- Microsoft Access
- Office software
- Administrative experience
- Multi-line phone systems
- Time management
- Conflict resolution
- Conflict management
- Communication skills
Job Related Skills
- Microsoft Word, Excel and Access
- Windows Applications
- Able to utilize fax, copier and multi-line phone
- Alpha-numeric filing
- Reliable, work well with others, honest, persistent, work independently
Job Title
Customer Service Representative
Personal Information
Authorized To Work In The US: 1
Timeline
Prepared Foods Associate
Sam's Club
10.2023 - Current
CSA - Customer Service Associate
Amazon
08.2022 - 01.2023
AP Customer Specialist
Wal-Mart
02.2018 - 05.2022
Customer Service Representative
Xerox
06.2015 - 10.2016
Cashier
Wal-Mart
10.2012 - 06.2014
Juvenile Care Worker
Oakley Training School
06.2008 - 03.2009
Cashier/ Customer Service Representative
Best Buy
02.2008 - 10.2008
Administrative Assistant
Neighborhood Insurance
09.2006 - 02.2012
Food Service Worker
UMMC, The University of Mississippi Medical Center
08.2003 - 08.2004
Associate of Applied Science - Criminal Justice
Virginia College