Kathy Mitchell
Sallis
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Frequently praised as hardworking by my peers & management, I can be relied upon to help your company achieve its goals. Seeking a challenging position whom role expands upon existing skill base, including responsibility and authority.
Overview
4
4
years of professional experience
Work History
Claim & Chart Review Representative
CSI
10.2023 - Current
- Streamlined workflow, implementing effective time management strategies to prioritize tasks and meet deadlines.
- Researched and validated clinical data.
- Determined whether claims examiners or management questions could be appropriately addressed or referred to other team members.
- Gained extensive knowledge in data entry, analysis and reporting.
- Researched and resolved complex medical claims issues to support timely processing.
FC Associate
Amazon
08.2022 - 10.2023
- Arranged contents in designated storage areas.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Followed procedures at all times for personal and team safety.
- Read and analyzed work orders to verify consistency with merchandise information.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Remote Customer Service
AppleOne
02.2022 - 07.2022
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Read from scripts to promote uniformity and consistency in communications.
- Analyzed and collected customer information to prepare product or service reports.
- Conferred with customers by telephone or in-person to provide product or service information.
- Obtained and examined relevant information to assess validity of complaints and determine possible causes.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
- Made appropriate account corrections to resolve customer problems.
PHYSICIAN SCHEDULER II
University Of Mississippi Medical Center
11.2019 - 04.2021
- Greeted visitors upon arrival and directed guests to appropriate facility locations.
- Routed phone calls to appropriate recipients and handled internal business correspondence.
- Updated account information in company databases.
- Answered questions and concerns regarding company products, services and prices.
- Defined problems, collected data, established facts and validated conclusions.
- Participated in ongoing training to enhance own job skills and knowledge.
- Completed documents, case histories and forms, such as intake and insurance forms.
- Transmitted correspondence and medical records by mail, e-mail and fax.
- Received and route messages and documents, such as laboratory results, to appropriate staff.
- Maintained medical records, technical library and correspondence files.
- Answered telephones and directed calls to appropriate staff.
- Completed insurance or other claim forms.
- Scheduled and confirmed patient diagnostic appointments, surgeries and medical consultations.
- Performed various clerical and administrative functions, such as ordering and maintaining inventory of supplies.
- Greeted visitors, ascertained purpose of visit and directed them to appropriate staff.
- Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders.
- Compiled and recorded medical charts, reports and correspondence, using typewriter and personal computer.
- Arranged hospital admissions for patients.
- Performed routine and scheduled maintenance services.
Education
CNA Certification - Pre- Nursing
Southwest Mississippi Community College
Summit, MSHIGH SCHOOL DIPLOMA - Durant
Durant Public
Durant, MS5 2011
Skills
P>Product selection
P>Order execution
P>Customer Response
P>Product location
P>Complaint resolution
P>Professional telephone demeanor
P>Technical Support
P>Staff education and training
P>Brand awareness
P>Differentiated instruction
P>Lesson implementation
P>Learning Ambassador
P>Warehousing functions
P>Order fulfillment
P>Creative problem solving
Analytical Thinking
Logistics Coordination
Client Service
Issue Research
Audit reporting
Claims Processing
Patient Rights
Medical Billing Processing
Timeline
Claim & Chart Review Representative
CSI
10.2023 - Current
FC Associate
Amazon
08.2022 - 10.2023
Remote Customer Service
AppleOne
02.2022 - 07.2022
PHYSICIAN SCHEDULER II
University Of Mississippi Medical Center
11.2019 - 04.2021
CNA Certification - Pre- Nursing
Southwest Mississippi Community College
HIGH SCHOOL DIPLOMA - Durant
Durant Public
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