Katie Broderick
Saltillo
Summary
Bachelor's degree in business administration with a focus on accounting, marketing, and finance from Mississippi State University. Proven track record in sales and industry experience enhances professional development. Expertise in critical thinking and communication drives successful strategy implementation and client engagement.
Overview
8
8
years of professional experience
Work History
Homemaker
Self-Employed
02.2024 - Current
- Oversaw household management, ensuring cleanliness and organization to reduce stress.
- Executed weekly grocery shopping while managing laundry and cleaning responsibilities.
- Arranged transportation for medical appointments and community activities.
- Provided personal care assistance with an emphasis on meaningful engagement.
- Assisted with feeding responsibilities while monitoring nutritional intake.
- Implemented structured routines promoting daily consistency with flexibility.
- Achieved financial targets through meticulous budget management and expense tracking.
- Nurtured family relationships by resolving conflicts and planning social gatherings.
Sales Trainer
Best Choice Roofing
02.2023 - 02.2024
- Facilitated workshops focused on overcoming objections, closing deals, and building client relationships.
- Optimized sales staff communication skills through targeted training on active listening and persuasion.
- Enhanced employee retention through continuous coaching and mentoring for newly hired professionals.
- Collaborated with sales leaders to align training programs with overarching business strategies.
- Streamlined onboarding for new hires, ensuring comprehensive training in company policies and products.
- Developed engaging group training courses to meet corporate sales objectives effectively.
- Maximized revenue growth by integrating upselling and cross-selling strategies into training curriculum.
- Reinforced key concepts through diverse channels such as presentations, case studies, and role-plays.
Store Manager and Marketing Manager
Nitro Nutrition
09.2020 - 01.2023
- Supported customers in finding products, finalizing purchases, and enrolling in loyalty programs.
- Instructed new hires in store operations and customer service standards.
- Engineered incentives aimed at rewarding loyal customers.
- Planned and executed sales-focused events like blood drives, community contributions, and holiday promotions.
- Created advertising content for online use, print distribution, and in-store displays.
- Transformed menu formats for television screen presentation.
- Managed social media accounts while leading extensive marketing initiatives on Facebook and Instagram.
E-Commerce Specialist
United Furniture Industries
01.2019 - 09.2020
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Maintained working knowledge of company products, services and promotions.
- Identified and resolved technical issues affecting website performance, ensuring seamless user experience for customers browsing and making purchases.
- Ensured smooth integration between e-commerce systems and third-party applications such as payment gateways and shipping providers.
- Collaborated with customer service team to address e-commerce inquiries, providing timely resolutions and ensuring customer satisfaction.
- Streamlined order fulfillment processes, enhancing efficiency and reducing shipping timeframes.
- Managed inventory levels for accurate stock-keeping, reducing backorders and maintaining customer satisfaction.
- Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
- Managed customer service inquiries and complaints for customer satisfaction.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Developed relationships with suppliers to facilitate timely delivery of products.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
Customer Service Representative and Office Manager
A Plus Insurance
05.2017 - 01.2019
- Trained new employees to meet company customer service standards.
- Resolved customer inquiries regarding insurance policies via phone and in-office consultations.
- Assisted clients with claims processing and reimbursements efficiently.
- Followed up on claim payments, providing guidance for reconsideration and appeals.
- Assessed customer needs and recommended appropriate insurance plans.
- Drafted and clarified insurance policy details in English and basic Spanish for customer comprehension.
- Verified insurance coverage with car sales personnel and law enforcement agencies.
Education
BBA - Business Administration And Management
Mississippi State University
Starkville, MS05.2023
Associates of Arts - Accounting And Finance
Itawamba Community College
Tupelo, MS05.2021
Skills
- Marketing and advertising strategies
- Strategic problem solving
- Technology proficiency
- Performance evaluation
- Program management for training
- Collaborative teamwork
- Analytical problem solving
- Efficient time management
- Detail-oriented approach
- Dependability and reliability
- Verbal and written communication skills
- Critical analysis abilities
- Organizational capabilities
- Clear communication techniques
- Active listening skills
- Flexibility and adaptability
- Decision-making processes
- Building relationships
- Recordkeeping and documentation
- Leadership training
- Prioritization of tasks
- Coaching methodologies
- Interpersonal communication
- Analytical reasoning
- Resolving conflicts
- Setting goals effectively
- Professional demeanor in the workplace
- Data organization strategies
- Commitment to continuous improvement
- Integration of technology
Timeline
Homemaker
Self-Employed
02.2024 - Current
Sales Trainer
Best Choice Roofing
02.2023 - 02.2024
Store Manager and Marketing Manager
Nitro Nutrition
09.2020 - 01.2023
E-Commerce Specialist
United Furniture Industries
01.2019 - 09.2020
Customer Service Representative and Office Manager
A Plus Insurance
05.2017 - 01.2019
BBA - Business Administration And Management
Mississippi State University
Associates of Arts - Accounting And Finance
Itawamba Community College
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