Kelli Ruth Smith
Picayune
Summary
Dedicated personnel with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
9
9
years of professional experience
Work History
Administrative Clerk
Covington Behavior Health
Covington
06.2024 - Current
- Ensured compliance with applicable laws, regulations and policies of the organization.
- Organized and maintained filing systems both electronically and manually.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Mental Health Technician
Covington Behavioral Health
Covington
07.2023 - 06.2024
- Assists patients with activities of daily living; attends to patient behavioral problems and provides assistance in crisis intervention, as needed.
- Developed positive relationships with patients while maintaining professional boundaries.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Participated in weekly multidisciplinary team meetings to discuss patient progress and plan further interventions.
- Implemented therapeutic techniques such as art therapy, recreational therapy or music therapy.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
Registration – Front Desk Clerk
Highland Community Hospital
Picayune
05.2020 - 07.2022
- Answer phone calls and redirect to the appropriate individual.
- Schedule appointments for mid level providers and physicians.
- Greet and Interview incoming patients gathering demographic, insurance and emergency information.
- Collect patient payment information and validate medical insurance coverage.
- File patient records.
- Responsible for counting contents of the cash register drawer at the end of each shift.
- Processed credit card, cash, and other forms of payment for guest accounts.
- Answered phones promptly and directed calls appropriately.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Processed patient payments and scanned identification and insurance cards.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
Dietary – Dietary Aid, Cashier
Highland Community Hospital
Picayune
05.2016 - 05.2020
- Working alongside the dietician to formulate meals appropriate to specific diet.
- Assisting with meal service.
- Setting and bussing tables in the dining room.
- Assisting the cook as needed with food preparation and cleaning.
- Scans items, collects payment and gives change as appropriate.
- Responsible for counting contents of the cash register drawer at the end of each shift.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Certificate -
Lenora's School of Phlebotomy
Slidell, LA12.2019
High School Diploma -
Picayune Memorial High School
Picayune, MS05.2014
Skills
- EPIC Hyperspace
- CPSI
- MS Envision
- OneSource
- Availity
- Humana Military
- Tricare insurance verification
- 3M Health Information Systems
- CPR Certified
- Data entry
- File management
- Customer service
- Microsoft Office
- Appointment scheduling
- Communication skills
- Time management
- Problem solving
- Attention to detail
- Team collaboration
- Confidentiality maintenance
- Daily reporting
References
- Amanda Fendley, BSN, 601.337.5712
- Ashley Aucoin, Former Coworker, (985) 707-2818
- Brittany Schill, Friend, (985) 645-6480
Timeline
Administrative Clerk
Covington Behavior Health
06.2024 - Current
Mental Health Technician
Covington Behavioral Health
07.2023 - 06.2024
Registration – Front Desk Clerk
Highland Community Hospital
05.2020 - 07.2022
Dietary – Dietary Aid, Cashier
Highland Community Hospital
05.2016 - 05.2020
Certificate -
Lenora's School of Phlebotomy
High School Diploma -
Picayune Memorial High School