Katie Jones
Coldwater
Summary
Dynamic Cook Operator at Happy Days Diner with proven knife skills and a strong commitment to food safety. Recognized for enhancing customer satisfaction through high-quality meal preparation and effective teamwork. Adaptable and reliable, I excel in fast-paced environments, consistently resolving conflicts and improving service efficiency.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Cook Operator
Happy Days Diner
Nesbit, MS
07.2025 - Current
- Prepared and cooked menu items according to established recipes and standards.
- Maintained cleanliness and organization of kitchen workspace and equipment.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Collaborated with team members to deliver high-quality meals efficiently during peak hours.
- Followed food safety regulations to ensure safe food handling practices were implemented.
- Adapted quickly to changing demands, improving service speed and customer satisfaction.
- Supported training of new staff on kitchen procedures and equipment use.
- Contributed to menu item preparation by suggesting seasonal ingredients and flavor pairings.
- Enhanced customer satisfaction by preparing high-quality meals in a timely manner.
- Trained new staff members on proper cooking techniques, equipment usage, and kitchen safety procedures.
- Contributed to a positive work environment by fostering open communication channels among team members regarding best practices and areas for improvement.
- Managed inventory levels, optimizing ordering processes to minimize costs while maintaining sufficient stock.
- Transferred oil from holding tanks to fryer tanks and basins when necessary to maintain product quality and freshness.
- Performed routine fry-ups to monitor product color and quality and meet corporate standards.
- Maintained clean and organized kitchen workspace for optimal efficiency and safety standards.
- Safely operated various kitchen equipment, maintaining them properly to prevent accidents or malfunctions during service hours.
- Developed strong working relationships with suppliers, negotiating deals to secure high-quality ingredients at competitive prices.
- Resolved customer complaints or concerns quickly and professionally, resulting in higher satisfaction rates.
- Cleaned static product build-up outside of fryer during breaks in line-flow and when instructed.
- Collaborated with team members to ensure smooth workflow and consistent delivery of well-prepared dishes.
- Ensured compliance with all health department regulations through regular inspections and cleaning routines.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
Maintenance Assistant
Alpha Property Management Services
Coldwater, MS
10.2021 - Current
- Conducted routine maintenance on HVAC systems, ensuring optimal performance and reliability.
- Collaborated with property managers to assess maintenance needs and prioritize tasks effectively.
- Implemented preventive maintenance schedules, reducing downtime and extending equipment lifespan.
- Trained new staff on safety protocols and proper use of maintenance tools and equipment.
- Evaluated existing maintenance procedures, identifying opportunities for increased efficiency and cost savings.
- Used and operated various types of tools such as power saws, sanders, grinders, forklifts, and basic hand tools.
- Organized storage areas and tool rooms to keep areas safe and fully stocked.
- Conducted basic repairs to plumbing systems such as leaky faucets and clogged drains.
- Responded immediately to emergency repairs and other maintenance requests to minimize downtime.
- Utilized variety of power and hand tools to perform maintenance and repairs in accordance with safety requirements.
- Fostered a positive work environment through collaboration with colleagues across departments on facility improvement initiatives.
Sales Associate
Books-A-Million
Southaven, MS
05.2023 - 07.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory accuracy through regular stock checks and restocking procedures.
- Processed transactions efficiently using point-of-sale systems, ensuring customer satisfaction.
- Collaborated with team members to achieve sales goals and promote store events.
- Organized merchandise displays to optimize visibility and drive sales performance.
- Handled customer complaints professionally, resolving issues to maintain positive relationships.
- Participated in training new associates, sharing best practices for customer engagement and service excellence.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Associate of Science - Business Management
Northwest Mississippi Community College
Senatobia, MS05.2024
Skills
- Food safety
- Knife skills
- Adaptability in kitchen
- Sanitation protocols
- Special diets
- Customer service
- Teamwork and collaboration
- Teamwork
- Time management
- Problem-solving
- Reliable and responsible
- Problem-solving abilities
- Conflict resolution
Timeline
Cook Operator
Happy Days Diner
07.2025 - Current
Sales Associate
Books-A-Million
05.2023 - 07.2024
Maintenance Assistant
Alpha Property Management Services
10.2021 - Current
Associate of Science - Business Management
Northwest Mississippi Community College