Katie Ward

• Patient assessment
• Triage patient calls/needs
• Call patients with results and recommendations per physician orders
• Appointment scheduling
• Preparing charting for clinic to include gathering MRI and x-ray reports and images in addition to other medical reports and information needed
• Surgery scheduling
• Procedure scheduling
• Imaging scheduling
• Surgery and procedure coding for pre-certification submission
• Addressing and correcting surgery claim denials
• Contacting patients regarding insurance denials
• Schedule and prepare chart for depositions
• Facilitate chart review fees and requests
• Other duties as needed and within licensure

• Patient assessment
• Triage patient calls/needs
• Call patients with results and recommendations per physician orders
• Appointment scheduling
• Preparing charting for clinic to include gathering MRI and x-ray reports and images in addition to other medical reports and information needed
• Surgery scheduling
• Procedure scheduling
• Imaging scheduling
• Surgery and procedure coding for pre-certification submission
• Addressing and correcting surgery claim denials
• Contacting patients regarding insurance denials
• Schedule and prepare chart for depositions
• Facilitate chart review fees and requests
• Other duties as needed and within licensure

• Managed daily scheduling for Dr. Harrison and two dental hygienists
• Triage patient calls and schedule accordingly
• Supply ordering
• Bookkeeping involving daily business logs, monthly reports, patient accounts and statements, business transactions as needed
• Instrument sterilization
• Call prescriptions to pharmacies per physician order

• Bedside reporting
• Planned, implemented, evaluated and documented all patient care intervention and responses
• Performed assessments of patients to include vital signs, presence of edema, heart and lung auscultation, intake and output measurements, lab values, consciousness, orientation and emotional state
• Peripheral IV insertion and maintenance
• Intrauterine catheter insertion and maintenance
• Blood administration
• Initiated and maintained multi-disciplinary treatment plans
  Interpreted telemetry monitor for up to seven patients
• Supervised and delegated tasks to support staff
• Medication administration
• Wound Care
• Educated patient and family in disease process, management and prevention

Insurance Clerk:

• Coded and filed Medicaid, group and private insurance claims
• Collaborated with multiple team members including claims investigation

Dental Assistant:

• Organized and managed flow of patient care, including appointment scheduling
• Managed dental equipment, supply inventory, and sterilization of instruments
• Procedure set-up, assistance and chart documentation
• Performed dental radiographs

Customer Service Manager January 2004-July 2004):

• Oversight of multiple cashier's lines including staffing and workflow
• Customer concern resolutions

Customer Service Desk Cashier (September 2003-July 2004):

• Performed return of merchandise transactions
• Interpreted customer complaints and made appropriate managerial referrals

Cashier (June 2003-July 2004):

• Conducted sales transactions
• Provided customer assistance
• Improved customer satisfaction through efficient, friendly checking

• Cash register
• Serving Customers
• Hot/Cold bar set-up and breakdown
• Assist with food preparation
• Closing duties (i.e., clean, store food, etc.)