Katisha Lewis
Natchez
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2
2
years of professional experience
Work History
Loss Claim Specialist – Mortgage Department
Assurant
08.2024 - Current
- Managed and processed mortgage-related loss claims for homeowners, ensuring timely and accurate documentation and claims resolution.
- Collaborated with mortgage lenders, homeowners, and insurance providers to facilitate smooth claims processing and expedite payouts.
- Assessed and verified property damage, working with contractors and adjusters to determine appropriate claim settlements.
- Reviewed insurance policies and mortgage agreements to ensure compliance with industry regulations and company policies.
- Delivered exceptional customer service by maintaining clear and effective communication with clients throughout the claims process.
- Analyzed and tracked claim data, prepared detailed reports, and made recommendations for process improvements to minimize claim processing time.
- Conducted investigations into claims, identified discrepancies, and resolved issues to ensure proper settlement in line with policies and procedures.
- Assisted in loss mitigation efforts by identifying risks and proactively working to reduce potential financial loss for both the insurer and mortgage holder
Customer Service Representative
LOSS PREVENTION SERVICE
02.2023 - 07.2024
- Actively listen to member’s needs and investigate the best solution(s) for their situation
- Display exceptional relationship skills with co-workers and members
- Perform member account transactions in accordance with security, regulatory, and compliance standards
- Strong written and verbal communication skills with strong emphasis on elevating the member experience in a fast-paced environment
Customer Service Representative
CONDUENT
11.2023 - 05.2024
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately document enrollment requests, status changes, complaints, and grievances
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
Customer Service Representative
BEACON HILL STAFFING
11.2022 - 02.2023
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships
- Identified consumer needs, clarified information and researched issues to provide alternative solutions
- Monitored queues and email inboxes to respond to consumers via multiple media format
- Attended educational seminars and conferences to develop expertise and improve performance
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
Education
Associate - Business Administration
University of Phoenix
09.2014
Skills
- Claims investigation
- Customer service
- Problem-solving abilities
- Adaptability and flexibility
- Strong empathy
- Assertiveness
Timeline
Loss Claim Specialist – Mortgage Department
Assurant
08.2024 - Current
Customer Service Representative
CONDUENT
11.2023 - 05.2024
Customer Service Representative
LOSS PREVENTION SERVICE
02.2023 - 07.2024
Customer Service Representative
BEACON HILL STAFFING
11.2022 - 02.2023
Associate - Business Administration
University of Phoenix
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