Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katisha Smith

Meridian

Summary

Dynamic Supervisor with a proven track record at Baptist Memorial Hospital, excelling in operations management and staff development. Skilled in strategic planning and problem-solving, I enhanced team efficiency and improved customer satisfaction through effective communication and training programs. Committed to fostering a safe work environment and achieving organizational goals.

Diligent correctional officerwith proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

10
10
years of professional experience

Work History

Supervisor

Baptist Memorial Hospital
04.2025 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Mugshots Grill and Bar

Mugshots Grill & Bar
06.2015 - Current
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Correctional Sergeant

Lauderdale County Detention Facility
07.2019 - 04.2025
  • Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
  • Supervised 25 employees and performance of tasks and managed 300 offenders.
  • Served as a role model for subordinates, demonstrating professionalism in all aspects of job responsibilities.
  • Resolved issues and disputes between inmates professionally and respectfully.
  • Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
  • Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
  • Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
  • Evaluated job performance of subordinate staff members regularly while providing constructive feedback for improvement opportunities.
  • Responded to emergency situations and provided first aid following facility guidelines.
  • Monitored and confirmed compliance with safety standards and regulations.

Customer Service Representative

Iqor
01.2019 - 02.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.

Work From Home Agent

UnitedHealth Group
11.2015 - 09.2018
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
  • Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients.
  • Maintained organized records of all interactions with clients for future reference or follow-up purposes when necessary.
  • Collaborated with team members to ensure seamless communication and coordination across various departments.
  • Participated in ongoing training sessions to stay current on industry trends, best practices, and company policies or procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Implemented and developed customer service training processes.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Managed timely and effective replacement of damaged or missing products.
  • Cross-trained and provided backup support for organizational leadership.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

High School Diploma -

Meridian
Meridian, MS
05-2015

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Strategic planning
  • Decision-making
  • Operations management
  • Processes and procedures
  • Relationship building
  • Contract management
  • Verbal and written communication
  • Safety protocols
  • Coaching and mentoring
  • Payroll processing
  • Workflow management
  • Employee development
  • Documentation and reporting
  • Problem-solving

Timeline

Supervisor

Baptist Memorial Hospital
04.2025 - Current

Correctional Sergeant

Lauderdale County Detention Facility
07.2019 - 04.2025

Customer Service Representative

Iqor
01.2019 - 02.2023

Work From Home Agent

UnitedHealth Group
11.2015 - 09.2018

Mugshots Grill and Bar

Mugshots Grill & Bar
06.2015 - Current

High School Diploma -

Meridian

Similar Profiles

  • Rakera Cotton

    Rakera CottonRakera Cotton

    Patient Care Technician at Baptist Memorial HospitalPatient Care Technician at Baptist Memorial Hospital

  • Brittney Rowe

    Brittney RoweBrittney Rowe

    Cardiovascular Technologist at Baptist Memorial Hospital MemphisCardiovascular Technologist at Baptist Memorial Hospital Memphis

  • Leslie McCamey

    Leslie McCameyLeslie McCamey

    Manager of Respiratory/Neuro Operations at NEA Baptist Memorial HospitalManager of Respiratory/Neuro Operations at NEA Baptist Memorial Hospital

  • Makayla Smeenk

    Makayla SmeenkMakayla Smeenk

    Registered Nurse, Emergency Department at NEA Baptist Memorial HospitalRegistered Nurse, Emergency Department at NEA Baptist Memorial Hospital

  • Aundresha Dean

    Aundresha DeanAundresha Dean

    Clinical Coordinator at CVS PharmacyClinical Coordinator at CVS Pharmacy

CREATE PROFILE
Katisha Smith