Katrinka Stubbs
Flowood,MS
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and a true team player. Very intelligent with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands, and priorities. Communicates trends and recommendations to customers and provides feedback to management. Applies effective teamwork, customer, and sales skills simultaneously. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Roses discount store
08 2015 - 01 2016
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Maintained accurate records of customer transactions for reporting purposes.
CSR
Bold Business
03.2022 - 07.2023
- Bold Business, WFH-, -Handle incoming customer service inquiries from patients, prescribers, insurance companies, external partners, or internal partners
- Research and resolve problems in a timely manner
- Assist the callers by helping them understand the need for additional information to complete the benefits investigation process, or transfer of the case to the pharmacy partner
- Make outreach to a prescriber via phone, facsimile, or mail to request additional information needed for the completion of a benefit investigation, provide the benefit outcome, or inform them in the event that the patient is not being responsive -identify and escalate concerns received from patients, prescribers, partners, or insurance companies so that corrective action can be pursued accordingly.
CSR
Teleperformance
05.2020 - 03.2022
- WFH -, Assist Verizon customers with insurance claims
- Pitch and make at least 4 sales a month
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
CSR
Broadpath
06.2018 - 01.2020
- Health Solution, WFH -, Answered call and assis members with insurance claims
- Promoted good communication
- Assist members with doctor bills, new id cards and more
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Collaborated with management to develop strategies for enhancing overall customer experience.
CNA
CM Services
03.2017 - 01.2019
- PCA
- Monitored and maintained cleanliness, sanitation, and organization of assigned client
- Planned, prepared, and served meals and snacks according to prescribed diets
- Supported needs of 16+ residents under long-term care.
Education
HS Diploma -
Northwest Rankin High
Flowood, MS05.2014
Skills
- Stocking and replenishing
- Service standard compliance
- Strategic sales knowledge
- Professional telephone demeanor
- CRM
- Multi-line phone talent
- Money handling abilities
- Retail store support
- Medical terminology knowledge
Certification
- CNA - Certified Nurse Assistant
Timeline
CSR
Bold Business
03.2022 - 07.2023
CSR
Teleperformance
05.2020 - 03.2022
CSR
Broadpath
06.2018 - 01.2020
CNA
CM Services
03.2017 - 01.2019
Customer Service Cashier
Roses discount store
08 2015 - 01 2016
HS Diploma -
Northwest Rankin High
- CNA - Certified Nurse Assistant
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