Kayce Sparks
Ecru
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Central Deposit Operations
Cadence Bank
01.2020 - Current
- Reviewing new and old account documents for all deposit accounts.
- Complete daily, weekly, and monthly reports, such as but not limited to managerial reports that include reconciliation of general ledger accounts and also merger clean ups.
- Ensuring IRA, HSA, and NRA accounts are set up by the bank's procedures and complies with IRS regulations.
- Worked effectively in fast-paced environments.
- Collected, arranged, and input information into database system.
Fulfillment Department
Cadence Bank
07.2017 - 01.2020
- Complete service request and assisting branches with account issues.
- Closing checking and savings accounts, due to charge offs on deposit accounts.
- Processing ALS payoffs. Teller platform experience, and also completing cashier checks for various departments throughout the bank.
Call center
Cadence Bank
08.2015 - 07.2017
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Handled sensitive information with discretion, adhering strictly to privacy regulations and company policies.
Certified Nursing Assistant
Magnolia Place
12.2014 - 08.2015
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Office Manager
Silver Dollar Fencing Company
11.2014 - 07.2015
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Used QuickBooks to manage bookkeeping and payroll.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Education
High School Diploma -
North Pontotoc High School
01.2012
Associates - Business And Marketing Management
Itawamba Community College
01.2021
Skills
- Time management
- Attention to detail
- Computer skills
- Problem-solving
- Excellent communication
- Organization
- Adaptability
- Fast learner
- Customer service
Timeline
Central Deposit Operations
Cadence Bank
01.2020 - Current
Fulfillment Department
Cadence Bank
07.2017 - 01.2020
Call center
Cadence Bank
08.2015 - 07.2017
Certified Nursing Assistant
Magnolia Place
12.2014 - 08.2015
Office Manager
Silver Dollar Fencing Company
11.2014 - 07.2015
High School Diploma -
North Pontotoc High School
Associates - Business And Marketing Management
Itawamba Community College
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