Kayden Freeman
Petal
Summary
Dynamic and dedicated professional with a strong background in animal care and customer service, honed at Hattiesburg Zoo. Proven communicator and effective problem-solver, skilled in ensuring safety and enhancing guest experiences. Certified lifeguard with CPR and AED training, committed to promoting welfare and engagement in diverse environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Volunteer
Hattiesburg Zoo
03.2021 - 09.2022
- Began volunteering during spring break, which sparked a continued passion for animal care and wildlife education
- Assisted zookeepers with daily operations in the Petting Zoo and Wallaby habitat, supporting animal welfare and guest engagement
- Gained hands-on experience in animal interaction, husbandry support, and public education
Guest Service Representative
Hattiesburg Zoo
09.2022 - 06.2023
- Provided exceptional customer service by assisting guests with merchandise sales
- Ensured safety and order through effective crowd control and guest interaction
- Operated zoo attractions and facilitated engaging experiences for visitors
- Monitored and maintained animal interaction areas, including the petting zoo and wallaby habitat, ensuring both animal welfare and guest safety
- Operated POS system for retail transactions; handled and reconciled cash accurately
Customer Service Representative
Pizza Hut
10.2022 - 09.2023
- Handled incoming phone calls to take orders, process payments, and provide excellent customer service
- Served customers at the front counter and drive-thru window, ensuring timely and accurate order delivery
- Prepared food items including wings, and maintained cleanliness in all guest areas, including the lobby and restrooms
- Folded and stocked pizza boxes and prepared workstations for smooth transition between shifts
Animal Care Attendant
Hattiesburg Zoo
06.2023 - 10.2024
- Supported zookeepers in daily animal care routines to ensure the health, safety, and well-being of zoo animals
- Assisted with monitoring and maintaining interactive areas such as the Petting Zoo and Wallaby habitat, promoting both animal welfare and visitor safety
- Followed established safety protocols to aid zookeepers in managing animals and guest interactions effectively
Online Grocery Associate
Walmart
10.2024 - 03.2025
- Efficiently picked and packed online grocery orders with accuracy and attention to customer preferences
- Managed heavy lifting and staged carts throughout the shift to ensure smooth workflow and timely order fulfillment
- Dispatched completed orders for customer pickup or delivery, maintaining organization and quality standards
- Performed thorough cleaning and restocking duties at the end of each shift to maintain a safe and efficient work environment
Lifeguard
Serengeti Springs @ Hattiesburg Zoo
03.2025 - Current
- Monitored guests in and around the waterpark to ensure safety and enforce facility rules
- Conducted regular patrols and maintained vigilant observation to prevent accidents and respond promptly to emergencies
- Provided excellent customer service while promoting a safe and enjoyable environment for all visitors
Education
Acellus Online Academy
Kansas City, MOBachelor of Science - Wildlife, Fisheries & Aquatics Veterinary Medicine
Mississippi State University
Starkville, MS05-2029
Skills
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- CPR and AED training
Certification
- TestOut - IT Fundamentals Pro Certification
- TestOut - Network Pro Certification
- KultureCity - Sensory Inclusive Venue Training Certificate
Timeline
Lifeguard
Serengeti Springs @ Hattiesburg Zoo
03.2025 - Current
Online Grocery Associate
Walmart
10.2024 - 03.2025
Animal Care Attendant
Hattiesburg Zoo
06.2023 - 10.2024
Customer Service Representative
Pizza Hut
10.2022 - 09.2023
Guest Service Representative
Hattiesburg Zoo
09.2022 - 06.2023
Volunteer
Hattiesburg Zoo
03.2021 - 09.2022
Acellus Online Academy
Bachelor of Science - Wildlife, Fisheries & Aquatics Veterinary Medicine
Mississippi State University
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