Kayla Barnes
Biloxi
Summary
Proven Pharmacy Technician with a track record of enhancing patient care and efficiency at CVS Pharmacy. Skilled in medication dispensing and problem-solving, adept at multitasking in high-stress environments. Demonstrated ability to improve workflow and patient satisfaction, training team members for consistent service quality. Expert in maintaining meticulous records and inventory, ensuring regulatory compliance and operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
01.2016 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Resolved third-party billing, computer system and customer service issues.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Collected co-payments or full payments from customers.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Photo Specialist
Walgreens
06.2010 - 01.2016
- Performed opening and closing procedures to keep operations running smoothly.
- Managed escalated customer orders to meet aggressive deadlines and special orders.
- Accepted and completed in-person and online orders for photographs and photo merchandise.
- Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
- Provided high level of assistance to customers regarding special photo projects.
- Adjusted, modified and networked photos using digital and computer manipulative applications.
- Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
- Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
- Handled day-to-day financial activities such as cash register operations, accurately recording sales transactions and maintaining balanced records.
- Resolved customer complaints promptly, fostering trust and maintaining client relationships.
- Enhanced customer satisfaction by providing personalized photo editing and printing services.
Education
Associate Of Arts - Basics
Pearl River Community College
Poplarville, MS05.2010
Diploma - Basics
Diberville High School
D'Iberville, MS05.2008
Skills
- Problem-solving skills
- Work well in high-stress work environments
- Work well with individuals
- Answering customer questions
- Medication dispensing
- Multitasking
- Organized and neat
Certification
Certified and licensed pharmacy technician
Timeline
Pharmacy Technician
CVS Pharmacy
01.2016 - Current
Photo Specialist
Walgreens
06.2010 - 01.2016
Associate Of Arts - Basics
Pearl River Community College
Diploma - Basics
Diberville High School
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