Kayla Capetillo
Hattiesburg
Summary
Proven server and cashier with a track record of enhancing customer satisfaction at Los Charros Mexican Restaurant through expert service prioritization and hospitality service expertise. Demonstrated adaptability and excellent communication skills, achieving efficient workflow and high accuracy in financial transactions. Skilled in food handling and cash management, consistently exceeding employer expectations.
Overview
5
5
years of professional experience
Work History
Server
Los Charros Mexican Restaurant
06.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Cashier
Ward's
08.2019 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Jefferson Davis County High School
Bassfield, MS05.2021
Skills
Food Running
Service prioritization
Guest Seating
Order Accuracy
Hospitality service expertise
Menu Memorization
Cash Handling
Food Handling
Languages
Spanish
Native or Bilingual
Timeline
Server
Los Charros Mexican Restaurant
06.2021 - Current
Cashier
Ward's
08.2019 - 10.2019
High School Diploma -
Jefferson Davis County High School
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