Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Crumpton

Raleigh

Summary

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

21
21
years of professional experience

Work History

Casualty Claims Adjuster

Shelter Insurance
04.2025 - Current
  • Evaluated and processed casualty claims to ensure compliance with company policies.
  • Collaborated with policyholders to gather necessary documentation for claim assessments.
  • Analyzed loss reports and provided timely updates to clients regarding claim status.
  • Assisted in the review of insurance policies to determine coverage applicability for claims.
  • Utilized claims management software to track and document case progress efficiently.
  • Conducted thorough investigations into claims, ensuring accuracy and adherence to guidelines.

Loan Administrator

Community Bank of Mississippi
04.2023 - 04.2025
  • Processed loan applications, ensuring compliance with bank policies and regulatory requirements.
  • Evaluated financial documents to assess borrower creditworthiness and risk profiles.
  • Coordinated communication between loan officers and clients to streamline application workflows.
  • Maintained accurate records in loan management systems for enhanced data integrity.
  • Identified opportunities for process improvements, contributing to efficiency enhancements in loan processing.

Office Manager & Insurance Coordinator

McLaurin Dental Clinic
05.2019 - 05.2022
  • Coordinated office operations, ensuring efficient workflow and effective communication among departments.
  • Managed scheduling and calendar maintenance for executive staff, optimizing time management and productivity.
  • Implemented office policies and procedures, enhancing compliance and operational efficiency.
  • Oversaw inventory management and procurement processes, reducing costs through vendor negotiations.
  • Developed training materials for new hires, improving onboarding experience and employee retention rates.
  • Streamlined record-keeping systems, improving accessibility of important documents for team members.
  • Facilitated meetings and prepared agendas, ensuring alignment on objectives and outcomes across teams.

Assistant Tax Collector

Smith County Tax Collector
02.2014 - 05.2019
  • Managed collection processes to ensure timely receipt of property taxes.
  • Analyzed and reconciled financial records for accuracy and compliance.
  • Coordinated communication with taxpayers to resolve inquiries and disputes.
  • Coordinated with dealerships to verify title information and resolve discrepancies efficiently.
  • Processed and filed vehicle title documents accurately, ensuring compliance with state regulations.

Assistant Branch Manager

Central Sunbelt Federal Credit Union
02.2004 - 08.2013
  • Led daily operations to enhance branch efficiency and customer satisfaction.
  • Developed training programs for staff, improving team performance and service delivery.
  • Streamlined reporting processes, increasing accuracy and reducing turnaround time.
  • Managed inventory control systems, ensuring optimal stock levels and availability.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.

Education

Associate of Arts - General Studies

Jones College
Ellisville, MS
05-2018

Skills

  • Liability analysis
  • Claims investigation
  • Damage assessment
  • Policy interpretation
  • Insurance law
  • Customer service
  • Office management
  • Office administration
  • Payroll processing
  • New hire processing
  • Time sheet review
  • Loan processing
  • Risk management
  • Credit and collections

Timeline

Casualty Claims Adjuster

Shelter Insurance
04.2025 - Current

Loan Administrator

Community Bank of Mississippi
04.2023 - 04.2025

Office Manager & Insurance Coordinator

McLaurin Dental Clinic
05.2019 - 05.2022

Assistant Tax Collector

Smith County Tax Collector
02.2014 - 05.2019

Assistant Branch Manager

Central Sunbelt Federal Credit Union
02.2004 - 08.2013

Associate of Arts - General Studies

Jones College

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Kayla Crumpton