Kayla Gentry
Mt Olive
Summary
Dynamic 911 Emergency Dispatcher with extensive experience at Collins Police Dept., adept at prioritizing high-stress calls and enhancing response times. Proven critical thinking and teamwork skills, utilizing CAD software to streamline operations and maintain accurate records. Recognized for exceptional patience and active listening in managing emergency situations effectively.
Experienced with managing emergency call intake and dispatch coordination. Utilizes quick decision-making and clear communication to support emergency services. Track record of maintaining composure and efficiency during high-stress incidents.
Emergency communications professional with robust background in handling crisis situations and coordinating emergency responses. Known for reliability and adaptability in fast-paced environments. Excels in teamwork and maintaining calm under pressure, with strong skills in multitasking and problem-solving.
Attentive Police Dispatcher bringing 13 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate, and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
12
12
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Collins Police Dept.
05.2023 - Current
- Managed high-stress communication with emergency responders and callers.
- Operated multi-line phone systems to prioritize emergency calls efficiently.
- Learned protocols for dispatching units to various incidents promptly.
- Collaborated with law enforcement and medical personnel to ensure accurate information relay.
- Documented incident details and responses in real-time for record-keeping.
- Adapted quickly to changing situations while maintaining composure under pressure.
- Utilized computer-aided dispatch (CAD) software for effective resource allocation.
- Maintained knowledge of local geography to enhance response time accuracy.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
911 Emergency Dispatcher
Smith County Sheriff's Office
03.2021 - 12.2021
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
911 Emergency Dispatcher
Pearl Police Department
11.2016 - 11.2020
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
- Read system maps and caller information, and documented details in system.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
- Streamlined data entry processes through mastery of specialized software applications used within the 911 Emergency Dispatcher field for faster call handling times.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
911 Emergency Dispatcher
Covington County Sheriff's Office
08.2013 - 04.2016
- Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
- Strengthened teamwork among dispatch staff through collaboration on complex cases requiring coordinated efforts from multiple agencies.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Answered calls from automatic routing system and took basic information from callers.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Education
Penn Foster Career School
Scranton, PASkills
- Patience and tolerance
- Memory retention
- Prioritization
- Typing speed
- Critical thinking
- Works Well Under Pressure
- Teamwork and collaboration
- Active listening
Certification
- PST - Public Safety Telecommunicator
- Certified legal liability
- Officer involved shooting and critical incidents for public safety
- Fema is-00800
- Fema is-00700
- Fema is-00100
- Fema is-00200
- Firefighter down
- Crisis Call Handling
- Fema is-907 Active Shooter
- Fema is-39 Disaster Responder Heat Safety
- Domestic Violence
- Advance Dispatch Supervisor Training
- Telecommunication management of cardiac Arrest 911 calls
- Mema
- Tactical Dispatcher
- Suicide Calls
- Crimes in Progress call handling
Timeline
911 Emergency Dispatcher
Collins Police Dept.
05.2023 - Current
911 Emergency Dispatcher
Smith County Sheriff's Office
03.2021 - 12.2021
911 Emergency Dispatcher
Pearl Police Department
11.2016 - 11.2020
911 Emergency Dispatcher
Covington County Sheriff's Office
08.2013 - 04.2016
Penn Foster Career School
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