Kayla Pearson
Hernando
Summary
With over 12 years in the Customer Service industry my value for people and their concerns remains my top priority in any job I am presented with. Having a strong work ethic, I value the opportunity to grow and learn within a company anytime the opportunity is available. I have strong Marketing skills and is one area where I believe I thrive. I also take pride in my ability to have a very innovative and creative mindset and it is what fuels me in certain areas not only with my every day life but also within my work environment.
Overview
13
13
years of professional experience
Work History
Manager
City Hall Cheesecake
Southaven
12.2024 - Current
- Weekly deliveries to and from our locations.
- -Dressing and designing cakes
- -Providing customer support and help when needed
- -Creating weekly schedules
- -Mentoring to our younger generation and teaching them the values of love and support to others withing our community and to our team.
- -Coordinating training for new hires.-Conflict resolution
Travel Agent
Starward Vacations
08.2021 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Helped customers with passport and visa applications.
Licensed Cosmetologist
Self Employed
08.2012 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Admin Assistant
Mullen
03.2024 - 10.2024
- -Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems .
- -Addressed IT issues by coordinating with tech support,minimizing downtime and maintaining operational efficiency.
- -Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- -Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- -Ensured accurate record-keeping with diligent data entry and database management for vital company information
- -Coordinated office supply inventory management,proactively ordering necessary items before depletion to avoid workflow disruptions.
- -Assisted in on boarding new employees,providing training materials,and coordinating orientation schedules to ensure a smooth integration into the team.
- -Assisted with Human Resource tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Customer Service
ISR United Rentals
04.2022 - 08.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled day-to-day customer or client questions via telephone or email.
- Completed daily cold calling and outreach to build sales pipeline.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Investigated and resolved customer inquiries and complaints quickly.
- Investigated and resolved invoicing discrepancies to maintain good vendor relations.
- Followed-up on past due payments to facilitate prompt collection of payments.
Education
Bachelor of Arts - Marketing
University of Mississippi
University, MS05-2028
Cosmetology license -
Goulds Academy
Memphis, TN01.2013
High School Diploma -
Hernando High School
Hernando, MS08.2012
Skills
- Detail Oriented
- Time Management
- Customer Service
- Marketing
Skills
- Computer Proficiency
- Problem Solving
Timeline
Manager
City Hall Cheesecake
12.2024 - Current
Admin Assistant
Mullen
03.2024 - 10.2024
Customer Service
ISR United Rentals
04.2022 - 08.2023
Travel Agent
Starward Vacations
08.2021 - Current
Licensed Cosmetologist
Self Employed
08.2012 - Current
Bachelor of Arts - Marketing
University of Mississippi
Cosmetology license -
Goulds Academy
High School Diploma -
Hernando High School