Results-driven professional with a strong background in technical support and customer service. Skilled in troubleshooting and software installation, consistently improving user experiences and achieving high customer retention rates.
Overview
12
12
years of professional experience
Work History
Technical Support Representative
SparkLight
Remote
07.2024 - 10.2025
Resolved technical issues for over 80 customers per day, enhancing overall satisfaction and retention.
Provided step-by-step troubleshooting guidance through various communication channels.
Customer Service Representative
American Specialty Health
Remote
07.2021 - 07.2024
Provided exceptional support to patients regarding insurance inquiries and billing processes.
Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Customer Care Representative
Sitel
Remote
10.2017 - 04.2024
Delivered exceptional customer service by resolving inquiries and complaints efficiently.
Utilized CRM systems to track customer interactions and maintain accurate records.
Cashier
Tractor Supply Company
Columbus, MS
08.2013 - 01.2017
Assisted customers with product inquiries and recommendations.
Maintained accurate cash drawer balance throughout shifts.