Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Turner

Columbus,MS

Summary

Results-driven professional with a strong background in technical support and customer service. Skilled in troubleshooting and software installation, consistently improving user experiences and achieving high customer retention rates.

Overview

12
12
years of professional experience

Work History

Technical Support Representative

SparkLight
Remote
07.2024 - 10.2025
  • Resolved technical issues for over 80 customers per day, enhancing overall satisfaction and retention.
  • Provided step-by-step troubleshooting guidance through various communication channels.

Customer Service Representative

American Specialty Health
Remote
07.2021 - 07.2024
  • Provided exceptional support to patients regarding insurance inquiries and billing processes.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.

Customer Care Representative

Sitel
Remote
10.2017 - 04.2024
  • Delivered exceptional customer service by resolving inquiries and complaints efficiently.
  • Utilized CRM systems to track customer interactions and maintain accurate records.

Cashier

Tractor Supply Company
Columbus, MS
08.2013 - 01.2017
  • Assisted customers with product inquiries and recommendations.
  • Maintained accurate cash drawer balance throughout shifts.

Education

Associate of Arts -

Itawamba Community College
Fulton, MS
2015

High School Diploma -

Columbus High School
Columbus, MS
2013

Skills

  • Remote support
  • Network troubleshooting
  • Desktop support
  • Product troubleshooting
  • Technical issues analysis
  • Fast and accurate typing

Timeline

Technical Support Representative

SparkLight
07.2024 - 10.2025

Customer Service Representative

American Specialty Health
07.2021 - 07.2024

Customer Care Representative

Sitel
10.2017 - 04.2024

Cashier

Tractor Supply Company
08.2013 - 01.2017

Associate of Arts -

Itawamba Community College

High School Diploma -

Columbus High School
Kayla Turner