Open To Work
Kayle Karns
Roxie
Summary
Dynamic leader specializing in retail logistics and customer service management. Proven ability to enhance operational efficiency through effective sales and customer relations strategies. Recognized for improving team performance and resolving customer issues while maintaining high service standards. Experienced in prioritizing tasks in fast-paced environments, successfully addressing escalated customer support challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Delivery Driver
HP Logistics Inc
Bismarck
07.2025 - 01.2026
- Managed delivery routes to optimize time and reduce fuel consumption.
- Delivered packages on time while ensuring compliance with safety standards.
- Ensured safe handling of goods, including fragile and time-sensitive items.
- Maintained accurate delivery records and resolved customer concerns professionally.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Delivered packages efficiently across designated routes in various weather conditions.
- Communicated with dispatch to confirm delivery schedules and address issues.
- Assisted customers with inquiries and ensured satisfaction during deliveries.
- Received daily delivery instructions and route assignments from dispatch.
Customer Sales Representative
Remote Customer Sales Representative
Remote
02.2023 - 12.2025
- Delivered customer support and sales assistance remotely, managing inbound and outbound communications to enhance customer experience.
- Cultivated strong customer relationships, contributing to increased sales and improved customer retention.
- Guided customers in product selection, streamlined order processing, and resolved issues to ensure satisfaction.
- Utilized CRM systems to track interactions, manage leads, and maintain accurate records.
- Met and exceeded sales and performance goals through effective communication and problem-solving.
- Utilized CRM software to track customer interactions efficiently.
- Consulted with customers regarding needs and addressed concerns.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Dog Groomer
Petco
Bismarck
09.2024 - 07.2025
- Delivered high-quality grooming services including bathing, trimming, and styling.
- Handled dogs of various temperaments, ensuring safety and comfort during grooming.
- Identified and reported potential health concerns, contributing to early intervention and care.
- Maintained cleanliness and sanitation of grooming tools and workspace.
- Established trust with pet owners through effective communication and meticulous grooming practices.
- Assisted pet owners with choosing appropriate grooming services and products.
- Collaborated with team members to manage scheduling and workflow efficiently.
Team Leader
Turkey Hill
Wilkes-Barre
12.2022 - 08.2024
- Supervised and trained team members, enhancing productivity and customer service.
- Resolved customer concerns and issues, fostering satisfaction and loyalty.
- Analyzed sales performance and implemented strategies to increase revenue.
- Analyzed sales performance and implemented strategies to increase revenue.
- Maintained a clean, organized, and customer-friendly environment.
- Coordinated daily team operations to ensure efficient workflow and productivity.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Team Leader
Hannaford
Rindge
02.2020 - 10.2022
- Coordinated store operations, including scheduling, inventory management, and staff supervision, to ensure smooth daily functions.
- Improved operational efficiency by approximately 10% through process improvements.
- Monitored performance metrics and adjusted strategies to align with business goals.
- Executed promotional campaigns, contributing to increased sales and customer traffic.
- Conducted employee training and performance evaluations.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved conflicts among team members to maintain a positive workplace atmosphere.
- Trained and mentored new employees on company policies and procedures.
- Coordinated daily team operations to ensure efficient workflow and productivity.
Education
High School Diploma -
Conant High School
Jaffrey, NH06-2022
Skills
- Route optimization and planning
- Customer interaction and service
- Inventory management
- CRM systems and Microsoft Office
- Delivery collaboration
- Adaptability and time management
- Communication skills
- Team supervision and leadership
- Problem solving and issue resolution
- Training and mentoring
- Clean driving record
- Client relationship management
- Tech support
- Marketing strategies
- Skill development and training
- Report writing
- Event coordination
- Multitasking abilities
Certification
Valid Driver's License
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$35000/yr - $110000/yrTimeline
Delivery Driver
HP Logistics Inc
07.2025 - 01.2026
Dog Groomer
Petco
09.2024 - 07.2025
Customer Sales Representative
Remote Customer Sales Representative
02.2023 - 12.2025
Team Leader
Turkey Hill
12.2022 - 08.2024
Team Leader
Hannaford
02.2020 - 10.2022
High School Diploma -
Conant High School