Summary
Overview
Work History
Skills
Education And Certifications
Additional Leadership And Achievements
Timeline
Generic

Keana Morgan

Taylorsville

Summary

Dynamic and detail-oriented professional with proven leadership experience in coaching, team coordination, and operational support. Adept at developing and delivering training, managing schedules, and motivating teams to achieve goals. Strong background in administration, customer service, and technical tools, with the ability to adapt across industries. Committed to fostering a positive, results-driven learning environment.

Overview

15
15
years of professional experience

Work History

Operations Technician

PG Technologies
- Current
  • Operated, monitored, and maintained equipment to ensure production efficiency and product quality.
  • Conducted quality checks and adhered to strict safety and compliance standards.
  • Assisted in developing and delivering hands-on training for new hires on operational procedures, safety protocols, and equipment use.
  • Troubleshot operational issues to minimize downtime and maintain workflow efficiency.

Assistant Coach – Youth Softball

Jones County Youth League
01.2023 - 01.2025
  • Designed and led skill-building drills to improve hitting, pitching, and fielding techniques.
  • Developed practice plans tailored to varying skill levels.
  • Fostered teamwork, discipline, and a growth mindset in young athletes.
  • Communicated regularly with parents regarding schedules, progress, and team needs.
  • Assisted with game-day strategies and player rotations to maximize team success.

Laboratory Clerk

South Central Regional Medical Center
01.2020 - 01.2021
  • Managed patient records, specimen logs, and lab reports using Microsoft Excel, Word, and PowerPoint.
  • Processed and verified test orders while maintaining strict HIPAA compliance.
  • Assisted laboratory technicians with specimen preparation and data entry to support workflow.
  • Ensured the sterility of equipment and maintained a clean, organized laboratory environment.
  • Coordinated with medical staff to ensure timely delivery of lab results.
  • Maintained organized filing systems, improving document retrieval time.

Keyholder / Sales Lead

Dollar General
01.2013 - 01.2014
  • Oversaw store operations, including opening/closing, staff supervision, and customer relations.
  • Assisted with training new employees and ensuring they understood store procedures.
  • Unloaded trucks, stocked shelves, and completed other tasks related to maintaining the store.
  • Managed cash handling, daily deposits, and register reconciliations with high accuracy.
  • Completed paperwork and documentation related to store operations.
  • Resolved customer concerns promptly, ensuring repeat business and positive store reputation.

Assistant Manager – Cheerleading Team

West Jones High School
01.2011 - 01.2012
  • Directed and supervised over 10 student-athletes during practices, performances, and competitions.
  • Created practice schedules, choreographed routines, and prepared athletes for events.
  • Provided one-on-one mentorship to improve individual performance and team unity.
  • Coordinated event logistics, including uniforms, music, and transportation.
  • Promoted a positive and disciplined team culture that emphasized respect and sportsmanship.

Skills

  • Leadership & Team Management
  • Training Program Coordination
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Scheduling & Resource Planning
  • Coaching & Mentorship
  • Communication & Interpersonal Skills
  • Process Improvement
  • Safety & Compliance Awareness
  • Quality assurance
  • Data entry
  • Safety compliance
  • Workflow optimization
  • Team collaboration
  • Detail orientation
  • Performance analysis
  • Team motivation
  • Strategic planning
  • Skill development

Education And Certifications

  • College Credits: Business Management & Agriculture
  • Dental Assistant Training
  • CNA Training
  • Medical Assistant/Phlebotomy Training
  • BLS (Basic Life Support) Certification

Additional Leadership And Achievements

3 years of JRROTC with induction into the Kitty Hawk Air Society for academic excellence and leadership potential.

Timeline

Assistant Coach – Youth Softball

Jones County Youth League
01.2023 - 01.2025

Laboratory Clerk

South Central Regional Medical Center
01.2020 - 01.2021

Keyholder / Sales Lead

Dollar General
01.2013 - 01.2014

Assistant Manager – Cheerleading Team

West Jones High School
01.2011 - 01.2012

Operations Technician

PG Technologies
- Current

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Keana Morgan