KeAria Houston
STARKVILLE
Overview
3
3
years of professional experience
1
1
Certification
Work History
Work From Home Agent
Everise
WFH
11.2025 - Current
- Assisted customers with inquiries using CRM software to enhance satisfaction and resolve issues efficiently.
- Provided accurate product information and troubleshooting support to facilitate seamless customer interactions.
- Collaborated with team members to streamline processes, improving response times for customer service requests.
- Implemented feedback loops to gather customer insights, driving enhancements in service delivery procedures.
Manager
Hibbett Sporting Goods
Starkville, MS
04.2025 - 10.2025
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members on product knowledge and customer service standards.
- Implemented inventory management practices, optimizing stock levels and reducing discrepancies.
- Analyzed sales trends to drive merchandising strategies and enhance customer engagement.
Delivery Driver
Amazon
Starkville, MS
01.2025 - 03.2025
- Delivered packages efficiently within designated routes, ensuring timely service to customers.
- Navigated delivery systems and utilized GPS technology for optimal route planning.
- Maintained vehicle cleanliness and performed routine inspections to uphold safety standards.
- Communicated effectively with customers regarding delivery status and resolved issues promptly.
Production Worker
Yokohama Tire
West Point, MS
09.2024 - 10.2024
- Operated production machinery to assemble tire components efficiently.
- Conducted quality checks on finished products to ensure compliance with standards.
- Assisted in maintaining a clean and organized work environment for safety.
- Collaborated with team members to meet daily production goals consistently.
Assembly Line Worker
PACCAR
Columbus, MS
08.2023 - 06.2024
- Assembled components accurately according to specifications and quality standards.
- Operated various assembly tools, ensuring proper usage and maintenance.
- Collaborated with team members to optimize workflow efficiency on the assembly line.
- Conducted regular inspections of finished products for defects or inconsistencies.
Education
High School Diploma -
Starkville High School
Starkville, MSSkills
- Typing speed
- Phone etiquette
- Goal oriented
- Aegis CRM
Certification
Gold Workkeys
Timeline
Work From Home Agent
Everise
11.2025 - Current
Manager
Hibbett Sporting Goods
04.2025 - 10.2025
Delivery Driver
Amazon
01.2025 - 03.2025
Production Worker
Yokohama Tire
09.2024 - 10.2024
Assembly Line Worker
PACCAR
08.2023 - 06.2024
High School Diploma -
Starkville High School