Keita Anderson Moss
Olive Branch
Summary
Accomplished banking and sales leader with more than 20 years of experience in financial services, relationship management, retail operations, and sales leadership. Proven track record of driving customer satisfaction, increasing customer retention, coaching high-performing teams, and achieving sales goals. Experienced in branch operations, compliance, retail audits, customer relationship management, and performance development. Dedicated to delivering exceptional customer experiences while supporting organizational growth and profitability. Seeking a management position with Regions Bank.
Overview
20
20
years of professional experience
Work History
Senior Relationship Banker
Regions Bank
Memphis, TN
04.2014 - Current
- Develop and maintain strong client relationships by providing personalized financial solutions and exceptional customer service.
- Consistently exceed customer satisfaction expectations through proactive relationship management and problem resolution.
- Identify sales opportunities and recommend banking products and services that align with customer financial goals.
- Support branch sales objectives through effective cross-selling, referral generation, and customer retention strategies.
- Assist branch leadership in coaching team members and promoting a high-performance culture.
- Ensure compliance with banking regulations, operational procedures, and audit requirements.
- Handle complex customer concerns with professionalism, resulting in increased customer loyalty and retention.
- Contribute to branch growth through strong sales performance and relationship-building efforts.
Market Manager
C Spire Wireless Communications
Memphis, TN
12.2006 - 03.2014
- Managed multiple retail locations and led sales teams to achieve and exceed revenue goals.
- Recruited, trained, coached, and developed employees to maximize performance and customer service excellence.
- Conducted performance evaluations and provided ongoing feedback to improve team productivity.
- Monitored key performance indicators and implemented strategies to drive sales growth and customer retention.
- Ensured compliance with company policies, procedures, and retail audit requirements.
- Managed daily operations, inventory controls, staffing, and customer service initiatives.
- Built strong customer relationships that increased loyalty and repeat business.
- Recognized for leadership effectiveness and consistent achievement of operational and sales objectives.
Education
Bachelor of Science -
University of Mississippi
01-2003
Diploma - undefined
Byhalia High School
01-1997
Skills
- Customer Experience Management
- Customer Retention & Relationship Building
- Sales Leadership
- Team Leadership & Development
- Branch Operations
- Retail Audits & Compliance
- Customer Satisfaction
- Performance Management
- Coaching & Feedback
- Sales Strategy & Execution
- Cross-Selling & Referral Generation
- Banking Products & Services
- Problem Resolution
- Operational Excellence
Accomplishments
- More than 20 years of leadership, banking, sales, and customer relationship experience.
- Extensive expertise in customer service, customer retention, and sales performance management.
- Proven success leading teams, coaching employees, and driving business growth.
- Strong knowledge of retail operations, compliance standards, and audit readiness.
- Dedicated to creating exceptional customer experiences while achieving organizational goals.
Timeline
Senior Relationship Banker
Regions Bank
04.2014 - Current
Market Manager
C Spire Wireless Communications
12.2006 - 03.2014
Diploma - undefined
Byhalia High School
Bachelor of Science -
University of Mississippi