Summary
Overview
Work History
Education
Skills
Timeline
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Kelli Baughman

Columbia

Summary

Dynamic professional with a strong background in customer service and healthcare, notably at Columbia Academy. Proven ability in medication management and problem-solving, enhancing client relationships and operational efficiency. Recognized for maintaining high health standards and fostering a supportive environment, contributing to overall team success and client satisfaction.

Experienced with providing exceptional customer service in busy cafe setting. Utilizes effective communication and multitasking to ensure smooth operations and customer satisfaction. Knowledge of inventory management and maintaining cleanliness to uphold high standards.

Professional in customer-focused environments, bringing valuable experience in service and operational efficiency. Known for excellent teamwork, adapting to changing needs, and achieving consistent results. Skilled in customer interaction, inventory management, and maintaining clean workspace.

Overview

12
12
years of professional experience

Work History

Cougar Cafe Clerk

Columbia Academy
08.2023 - Current


  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Assisted customers with product selection by answering questions about food ingredients and nutritional value.
  • Notified management of product and supply shortages to reduce disruption in availability.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Replenished products daily for optimal freshness and visibility.
  • Streamlined order processing by mastering the point-of-sale system quickly, reducing errors while maintaining speed during busy periods.
  • Helped achieve consistently high health inspection scores through diligent adherence to cleanliness standards and protocols.
  • Ensured smooth operation by restocking supplies and promptly addressing any equipment malfunctions.
  • Played an integral role in creating a welcoming atmosphere by promptly greeting customers and providing them with accurate information on menu offerings.
  • Maintained a safe work environment by adhering to food safety guidelines and promptly reporting any hazards or concerns.

Help at Home

Caregiver
02.2015 - 03.2017
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Completed regular check-ins and progress report for each client.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.

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Special Education Paraprofessional

Bloomington High School South
08.2014 - 10.2016
  • Maintained positive attitude and affirmatively communicated with each student.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Supported teacher in development of individual learning strategies.
  • Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.

Administrative Clerk

Dr. Jordan DcPc
04.2013 - 05.2014
  • Developed improvements to enhance business reporting capabilities, support success training processes and track district goals.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Effectively supported regular meetings, taking in-depth notes and disseminating minutes to attendees.

Education

Diploma -

Bloomington High School South
Bloomington, IN
05.2006

Skills

  • Meeting planning
  • Filing and data archiving
  • Project planning
  • Problem-Solving
  • Customer service
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Cash handling proficiency
  • Payment processing
  • Problem-solving
  • Friendly and outgoing
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Clear communication
  • Exceptional customer service
  • Decision-making
  • Opening and closing duties
  • Order taking
  • Adaptive and creative
  • Hospitality service expertise
  • Inventory management
  • Professional demeanor

Timeline

Cougar Cafe Clerk

Columbia Academy
08.2023 - Current

Help at Home

Caregiver
02.2015 - 03.2017

Special Education Paraprofessional

Bloomington High School South
08.2014 - 10.2016

Administrative Clerk

Dr. Jordan DcPc
04.2013 - 05.2014

Diploma -

Bloomington High School South
Kelli Baughman