Overview
Work History
Education
Skills
Timeline
Generic

Kelli Booker

Coffeeville

Overview

3
3
years of professional experience

Work History

Front End Customer Service Associate

Walmart
08.2023 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Managed returns and exchanges, maintaining professionalism while adhering to company policies.
  • Improved efficiency by multitasking during peak hours, simultaneously managing cash register and directing floor activities.
  • Provided financial and money services to customers by assisting with wire transfers and bill collection payments.

Crew Member

Sonics Drive In
01.2023 - 07.2023
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Exceeded performance expectations consistently, for dedication to job responsibilities.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.

Secretary

Signature Insurance Agency
09.2021 - 07.2023
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.

Education

Bachelor of Science - Physical Education

Jackson State University
Jackson, MS
04.2023

Skills

  • Customer Service
  • Time Management
  • Front-end Performance Optimization
  • Strong work ethic
  • Multitasking
  • Problem-solving abilities
  • Effective communication
  • Money handling

Timeline

Front End Customer Service Associate

Walmart
08.2023 - Current

Crew Member

Sonics Drive In
01.2023 - 07.2023

Secretary

Signature Insurance Agency
09.2021 - 07.2023

Bachelor of Science - Physical Education

Jackson State University

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Kelli Booker