Kelli Wilson
Jackson
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
owner
KweendomLLC
05.2021 - Current
- Cosmetology
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
cosmetologist
Smart Styles
05.2019 - 05.2021
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Dental Assistant
Dr. Brigette Turner
05.2015 - 08.2017
- General Dentistry
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Education
Cosmetology -
Delta Technical College
Jackson, MS12.2018
Nursing/Allied Health Center, Dental Assisting Program -
Hinds Community College
Jackson, MS04.2011
General Studies -
Hinds Community College
Jackson, MS08.2009
High School Diploma -
Clinton High School
Clinton, MS05.2006
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Personal Information
Date of Birth: 07/11/88
References
- DR. Bridgette Turner, Smile Maker, (601) 214-6688
- Britney Lane, Smart Styles, (601) 503-6021
- Tammie Thompson, Richland, MS, 39073, (601) 750-0172
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
RemoteTimeline
owner
KweendomLLC
05.2021 - Current
cosmetologist
Smart Styles
05.2019 - 05.2021
Dental Assistant
Dr. Brigette Turner
05.2015 - 08.2017
Cosmetology -
Delta Technical College
Nursing/Allied Health Center, Dental Assisting Program -
Hinds Community College
General Studies -
Hinds Community College
High School Diploma -
Clinton High School
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