Kelshundra Frye
Natchez
Summary
Driven and resourceful professional with hands-on experience in Sales, Administrative and Corrections Roles. I am equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Detention Officer
Central Louisiana Ice Processing Center
05.2020 - Current
- Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
- Provided counseling and guidance to inmates to boost wellbeing.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
- Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
Life Insurance Sales Agent
Kemper Life
10.2024 - 03.2025
- Develop and maintain professional relationships with 90+ clients to understand their needs, achieving client satisfaction and policy renewals.
- Managed a portfolio of existing clients, regularly reviewing policies for changes or updates needed based on individual circumstances or market shifts.
- Actively participated in local networking events to establish a strong professional presence, driving awareness of services offered and generating new leads for potential clients.
- Collaborated with underwriting team to expedite policy approvals, delivering quick turnaround times for clients while maintaining strict adherence to industry guidelines.
- Provided ongoing support and guidance to clients throughout the policy lifecycle, ensuring clarity and understanding.
Secretary/Assistant Office Manager
FSA Enterprise
05.2014 - 08.2019
- Assisted with budget tracking and expense reporting, supporting financial accountability initiatives.
- Trained new administrative staff on best practices and software tools, fostering a knowledgeable support team.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Education
Associate of Arts - Kinesiology
Co-Lin Community College
07.2021
Diploma - undefined
Natchez High School
05.2016
Bachelor of Science - Biology
Alcorn State University
Lorman, MSSkills
- Computer Proficient
- Communication, Critical Thinking and Negotiation Skills
- Financial planning
- Customer service
- Insurance terminology
- Customer retention
- Team training and development
- Account management
- Email marketing
- Appointment scheduling
- File management
- Complex Problem-solving
- Multi-line phone systems
- Payroll processing
- Spreadsheet management
- File systems management
- Mail distribution
- Database administration
- Supervising and Counseling Skills
Certification
- Mississippi Insurance Producer
- Accident & Health or Sickness
- Life
- Personal Lines
Timeline
Life Insurance Sales Agent
Kemper Life
10.2024 - 03.2025
Detention Officer
Central Louisiana Ice Processing Center
05.2020 - Current
Secretary/Assistant Office Manager
FSA Enterprise
05.2014 - 08.2019
Diploma - undefined
Natchez High School
Associate of Arts - Kinesiology
Co-Lin Community College
Bachelor of Science - Biology
Alcorn State University
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