Summary
Overview
Work History
Education
Skills
Timeline
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Kenaizha Shelby

Starkville

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Post Sales Customer Service Representative

VXI Global Solutions LLC
06.2021 - 05.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Counter and Kitchen Help

Pad Express
11.2016 - 04.2021
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
  • Warmly welcomed customers upon approaching counter and placing orders.
  • Provided expert product knowledge to assist customers in making informed decisions about their purchases.
  • Increased customer satisfaction by providing efficient and friendly service at the counter.

Intern

City of Starkville
10.2020 - 12.2020
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Education

Master of Science - Public Policy And Administration

Mississippi State University
Starkville, MS
11-2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Microsoft outlook
  • Microsoft PowerPoint

Timeline

Post Sales Customer Service Representative

VXI Global Solutions LLC
06.2021 - 05.2022

Intern

City of Starkville
10.2020 - 12.2020

Counter and Kitchen Help

Pad Express
11.2016 - 04.2021

Master of Science - Public Policy And Administration

Mississippi State University

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Kenaizha Shelby