Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendra K Williams

Greenville

Summary

Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Friendly Customer Service Representative ready to resolve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls.

Overview

19
19
years of professional experience

Work History

Sales Force Associate

Conduent Business Services
07.2024 - Current
  • Provided assistance to management by completing assigned tasks on time.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Processed transactions accurately and efficiently, reducing wait times for customers.
  • Improved customer satisfaction by addressing concerns quickly and providing helpful recommendations.
  • Supported team members during peak hours to ensure smooth operations and meet customer demands.
  • Followed company policies to maintain compliance and deliver consistent service.
  • Addressed customer complaints to resolve issues and retain loyalty.

Payroll Specialist

FedEx
03.2018 - 02.2023
  • Ran payroll and distributed checks according to corporate specifications
  • Adhered to department policies and procedures to encourage successful internal and external audits
  • Set up, reconciled and paid wage garnishments
  • Filed payroll processing documentation in appropriate employee files or payroll folders
  • Reviewed and balanced payroll prior to final transmission
  • Assisted in prompt resolution of garnishments, tax levies and child support notices
  • Audited daily work for integrity and resolved discrepancies
  • Entered and maintained employee payroll data for assigned facilities
  • Prepared required pay period, monthly and quarterly check requests
  • Participated in development and measurement of assigned projects
  • Maintained updated employee payroll records

Customer Service Representative

Connexionpoint
06.2006 - 03.2018
  • Managed customer calls efficiently in fast-paced call center environment
  • Collaborated with colleagues and co-workers to deliver quality customer experience
  • Answered inbound calls to handle various concerns, set appointments and close sales
  • Handled customer inquiries, payments and service requests
  • Delivered fast and friendly service to handle questions and service complaints
  • Enhanced customer satisfaction with fast, knowledgeable service
  • Built trusting relationship with customers to better understand needs
  • Informed customers of promotions and special offers to increase sales
  • Anticipated needs and resolved problems to keep customers happy
  • Collaborated across departments to resolve customer-related issues
  • Followed up with customers to offer additional support and check resolution satisfaction
  • Met personal, team and company goals in customer service environment
  • Documented, researched and resolved customer service issues
  • Addressed and resolved customer concerns and complaints
  • Processed customer exchanges, refunds and bill adjustments to correct product or service problems

Education

Associate Degree - Criminal Justice

Mississippi Delta Community College
Moorehead, MS
05.2010

High School Diploma -

JZ George High School
Carrollton, MS
05.2006

Skills

  • Payroll administration
  • PTO accrual
  • Payroll documentation
  • Policy adherence
  • Deduction calculation
  • New employee paperwork
  • Payroll processing
  • Hospitality and accommodation
  • Product promotion
  • Account updating
  • Record preparation
  • Problem resolution
  • Call management
  • Paperwork processing
  • Plate presentation
  • Delivery scheduling

Timeline

Sales Force Associate

Conduent Business Services
07.2024 - Current

Payroll Specialist

FedEx
03.2018 - 02.2023

Customer Service Representative

Connexionpoint
06.2006 - 03.2018

Associate Degree - Criminal Justice

Mississippi Delta Community College

High School Diploma -

JZ George High School
Kendra K Williams