KENNETH WILEY
Grenada
Summary
Dedicated and determined worker committed to going the extra mile for success. Willing to relocate to fulfill responsibilities effectively. Strong belief in getting the job done right the first time and consistently striving for excellence. Upholding fundamental values of respect towards colleagues and customers. Goal is continuous improvement and becoming the best worker to positively contribute to any organization.
Overview
4
4
years of professional experience
Work History
Branch Manager
First Heritage Credit LLC
09.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Recruit, train, and develop branch team members to achieve sales goals and prepare them for career advancement.
- Manage and provide guidance on new and refinanced loans, ensuring compliance with company policies and regulations.
- Proactively address delinquent accounts by consulting with customers on past-due loan payments.
Relationship Banker
Regions Bank
03.2023 - Current
- Provided customers with financial advice and assistance in setting up accounts, loans, and investments
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements
- Built long-term relationships with customers by providing personalized service and support
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits
- Researched customer inquiries regarding account balances, transactions, fees, interest rates
- Processed customer requests for withdrawals or transfers from existing accounts
- Collaborated with team members to develop innovative solutions for meeting customer needs while maintaining profitability goals set by the bank's senior management
- Advised customers on bank products, services, and financial planning options
Insurance Sales Agent
Direct Auto
09.2022 - 01.2023
- Developed and implemented comprehensive insurance plans for clients according to their individual needs
- Conducted research to identify competitive rates and benefits offered by other providers
- Provided customers with information regarding plan features, pricing, and availability
- Educated customers on the importance of maintaining adequate insurance coverage
- Resolved customer complaints in a timely manner to maintain high satisfaction levels
- Maintained accurate records of all insurance transactions using computer software systems
- Generated reports detailing sales activities, client interactions, and progress towards goals
Manager
Tower Loan
05.2022 - 09.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Created monthly reports for senior management summarizing operational performance metrics
- Conducted regular meetings with staff to discuss progress and identify areas of improvement
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency
- Analyzed customer feedback data to develop action plans for improving services offered
- Monitored staff performance and addressed issues
- Scheduled interviews for potential candidates and conducted reference checks prior to hire
- Exercised good judgment and decision-making in escalating concerns and resolving issues
Manager Trainee
Tower Loan
10.2021 - 05.2022
- Analyzed applicant's financial status, credit, and property evaluation to determine granting loan
- Performed daily maintenance of loan applicant database
- Educated customers on variety of loan products
- Examined and presented verified information in loan application and closing documents
- Verified applicant credit, personal references, and employment history
- Submitted completed loan applications for underwriting approval also including alternative decisions
- Achieved monthly delinquency and loan volume goals
- Completed an extensive training course within the first three months
- Learned role as manager
- CSR duties
- Functioned as fill in manager in northern Mississippi office while their manager was out
Car Sales Consultant
Grenada Nissan
03.2021 - 10.2021
- Greeted customers as they entered the showroom and identified their needs
- Demonstrated vehicle features, explained warranties and financing options to potential buyers
- Negotiated prices with customers and closed sales transactions
- Assisted in maintaining a clean, orderly showroom floor including vacuuming vehicles
- Responded to customer inquiries via phone or email promptly and professionally
- Maintained up-to-date knowledge of current models, features, accessories, and their benefits
- Provided test drives for prospective buyers to experience the car's performance, comfort, and handling capabilities
- Compiled data on sales reports, tracked customer preferences and reported to management
- Developed relationships with new clients by following up after purchase to ensure satisfaction with product and service received
- Prepared paperwork such as contracts, invoices and other documents related to sale of cars
- Ensured all necessary documentation was completed accurately prior to delivery of vehicle
Education
High School Diploma -
Grenada High School
Grenada, MS05.2019
Skills
- Microsoft Excel
- Microsoft Office
- Sales
- Microsoft Word
- Marketing
- Customer Service
- Organizational Skills
- Recruiting
- Administrative Experience
- Microsoft PowerPoint
- Leadership
- Training & Development
- Strategic Planning
- Team Management
- Project Management
- Filing
- Office Management
- Management
- Business Development
- Process Improvement
- Event Planning
- Presentation Skills
- Negotiation
Personal Information
- Age: 23
- Date of Birth: 06/06/00
Timeline
Branch Manager
First Heritage Credit LLC
09.2024 - Current
Relationship Banker
Regions Bank
03.2023 - Current
Insurance Sales Agent
Direct Auto
09.2022 - 01.2023
Manager
Tower Loan
05.2022 - 09.2022
Manager Trainee
Tower Loan
10.2021 - 05.2022
Car Sales Consultant
Grenada Nissan
03.2021 - 10.2021
High School Diploma -
Grenada High School
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