Kensley Roberts
Cleveland
Summary
Dynamic and dedicated professional with extensive experience in customer service at The Pharm. Proven ability to excel in high-pressure environments while maintaining strong multitasking and attention to detail. Skilled in cash handling and fostering teamwork, ensuring positive guest experiences through effective communication and problem-solving.
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
The Pharm
10.2023 - Current
- Maintained excellent service standards in high-pressure situations during busy shifts.
- Balanced multiple tables and orders to ensure prompt service delivery.
- Ensured a clean and welcoming dining environment for positive guest experiences.
- Handled difficult customers with composure, fostering a calm atmosphere.
Child Care Helper
Tiny Tots Child Development Center
02.2023 - 01.2025
- Developed strong bonds with each child, creating a sense of security within the childcare environment.
- Improved language skills in young children through engaging storytelling and interactive activities.
- Maintained a safe environment for children by adhering to strict safety guidelines and protocols.
- Handled conflicts among children diplomatically, teaching them valuable problem-solving skills while maintaining a peaceful environment.
Waitress
Darry's Food and Drink
08.2022 - 02.2023
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Associate of Arts - General Education
Mississippi Delta Community College
Moorhead, MS05-2026
Cosmetology
Academy of Hair Design
Grenada, MS08-2024
High School Diploma -
North Sunflower Academy
Drew, MS05-2023
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Cash handling
Certification
- Licensed Cosmetologist
Timeline
Waitress
The Pharm
10.2023 - Current
Child Care Helper
Tiny Tots Child Development Center
02.2023 - 01.2025
Waitress
Darry's Food and Drink
08.2022 - 02.2023
Associate of Arts - General Education
Mississippi Delta Community College
Cosmetology
Academy of Hair Design
High School Diploma -
North Sunflower Academy
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